Client Success Manager

Wing Assistant
Philippines
Workplace: HybridFull timePHP 50,000 - 70,000 monthlyFunction: Customer Success & Account ManagementSkills: ["Coaching","Communication","Facilitation","Training","Quality assurance"]

Client Success Manager to coach and elevate the performance of Customer Success Managers (CSMs) through structured coaching, QA, and training delivery. Hybrid role in Metro Manila with US time zone night shifts, focusing on quality assurance, coaching material development, and leadership collaboration to drive long-term client success.

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FursaFursa
Wing Assistant
Wing Assistant
3 months ago

Client Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Client Success Manager to coach and elevate the performance of Customer Success Managers (CSMs) through structured coaching, QA, and training delivery. Hybrid role in Metro Manila with US time zone night shifts, focusing on quality assurance, coaching material development, and leadership collaboration to drive long-term client success.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • •Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • •Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • •Collaborate with leadership on team skill development, training needs, and continuous improvement
  • •Lead training sessions and skill refreshers to reinforce best practices and performance standards

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

  • •Experience coaching Customer Success Managers, Account Managers, or similar roles
  • •Solid foundation in quality assurance and structured feedback delivery
  • •Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • •Excellent communication, facilitation, and coaching skills
  • •Familiarity with CRMs and performance coaching tools
Experience:SaaSB2B servicesSubscription-based support
Skills:CoachingCommunicationFacilitationTrainingQuality assurance
Languages:English
Tech Stack:CRMHubspotPipedriveStripeDialpad

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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