Hermes

3 months ago

eCommerce Manager Delivery Claims & Incidents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Delivery Claims & Incidents function for Hermes’ eCommerce team, overseeing delivery claim submissions, incident resolution, and risk monitoring. Partner with carriers, distribution centers, and cross-functional teams to optimize post-sale processes, automate tracking, and improve client experience. Mentor teammates, manage omnichannel order statuses, and drive reporting to protect the business.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Oversee delivery claim submissions and decisions to ensure we maintain an exceptional client experience while monitoring business decisions.
•Explore opportunities to automate manual processes in tracking and monitoring cases.
•Responsible for reports on delivery claims and incidents and implementing necessary changes and adjustments to protect the business.
•Support with manual order review and communicate on unusual shopping patterns and risk of fraud; develop understanding of Riskified and work with order review and fraud team.
•Manage omnichannel order statuses and oversee weekly updates to partner store teams; reconcile between systems and provide updates to audit team.

Pay and Benefits

Perks:Health InsuranceDentalVision401kProduct Discount

Key Requirements

•BA or equivalent, preferred
•Minimum of 3-5 years in a similar role and environment, preferred
•Previous people management experience required
•Proficient in Microsoft Office Suite; Advanced Excel Training
•Adept at project management with strong ability to handle complex projects simultaneously

Experience:3-5 yearsEcommerceLogisticsOmnichannelRetail

Education:Bachelor's

Skills:LeadershipMentorshipCommunicationCross-functional collaborationProject management

Languages:English

Tech Stack:RiskifiedMicrosoft OfficeExcel

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

3 months ago

eCommerce Manager Delivery Claims & Incidents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Oversee delivery claim submissions and decisions to ensure we maintain an exceptional client experience while monitoring business decisions.
•Explore opportunities to automate manual processes in tracking and monitoring cases.
•Responsible for reports on delivery claims and incidents and implementing necessary changes and adjustments to protect the business.
•Support with manual order review and communicate on unusual shopping patterns and risk of fraud; develop understanding of Riskified and work with order review and fraud team.
•Manage omnichannel order statuses and oversee weekly updates to partner store teams; reconcile between systems and provide updates to audit team.

Pay and Benefits

Perks:Health InsuranceDentalVision401kProduct Discount

Key Requirements

•BA or equivalent, preferred
•Minimum of 3-5 years in a similar role and environment, preferred
•Previous people management experience required
•Proficient in Microsoft Office Suite; Advanced Excel Training
•Adept at project management with strong ability to handle complex projects simultaneously

Experience:3-5 yearsEcommerceLogisticsOmnichannelRetail

Education:Bachelor's

Skills:LeadershipMentorshipCommunicationCross-functional collaborationProject management

Languages:English

Tech Stack:RiskifiedMicrosoft OfficeExcel

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn