Client Support Specialist

Qureos
Los Angeles
Workplace: OnsiteFull timeUSD 18 - 25 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Customer focus","Time management"]

Serve as the primary point of contact for clients, handling inbound inquiries via email, phone, and other support channels. Provide accurate information using the right tools and methods, assess needs to resolve issues, and follow up to ensure satisfaction. Manage client complaints, maintain detailed interaction records, and collaborate with internal teams to escalate and resolve complex problems for a seamless client experience.

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FursaFursa
Qureos
Qureos
3 days ago

Client Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for clients, handling inbound inquiries via email, phone, and other support channels. Provide accurate information using the right tools and methods, assess needs to resolve issues, and follow up to ensure satisfaction. Manage client complaints, maintain detailed interaction records, and collaborate with internal teams to escalate and resolve complex problems for a seamless client experience.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the primary point of contact for clients, managing inbound communications via email, phone, and other support channels.
  • •Provide accurate, valid, and complete information using the right methods and tools.
  • •Identify and assess clients' needs to achieve satisfaction and build trust through open communication.
  • •Handle client complaints by providing appropriate solutions, following up to ensure resolution, and meeting time limits.
  • •Maintain comprehensive records of client interactions and collaborate with internal teams to escalate and resolve complex issues.

Pay and Benefits

Salary: USD 18 - 25 hourly

Key Requirements

  • •Proven experience in a client support, customer service, or similar role.
  • •Exceptional verbal and written communication skills, with a professional and empathetic telephone manner.
  • •Strong problem-solving abilities with a client-focused orientation.
  • •Proficiency in CRM systems and standard office software.
  • •Excellent time management and organisational skills, with the ability to prioritise tasks effectively.
Skills:CommunicationEmpathyProblem-solvingCustomer focusTime management
Tech Stack:CRM systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn