Travel Assistance Coordinator (Stevens Point, WI, US)

Zurich Insurance
United States
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Multitasking"]

Serve as a trusted contact for Travel Guard policyholders, handling inbound calls about travel emergencies and disruptions. Coordinate real-time assistance such as lost luggage tracking, passport/visa replacement, rebooking, and pre-trip concierge services. Use product knowledge, critical thinking, and creative problem-solving to document cases and deliver a reassuring, seamless experience from first contact through resolution in a fast-paced call environment.

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Zurich Insurance
Zurich Insurance
1 hour ago

Travel Assistance Coordinator (Stevens Point, WI, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted contact for Travel Guard policyholders, handling inbound calls about travel emergencies and disruptions. Coordinate real-time assistance such as lost luggage tracking, passport/visa replacement, rebooking, and pre-trip concierge services. Use product knowledge, critical thinking, and creative problem-solving to document cases and deliver a reassuring, seamless experience from first contact through resolution in a fast-paced call environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Handle inbound calls from policyholders for travel-related emergencies and disruptions.
  • •Support services including lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning/concierge.
  • •Deliver a positive customer experience using knowledge of assistance products and services.
  • •Use critical and creative thinking to provide out-of-the-box solutions for policyholders.
  • •Document policyholder interactions while communicating over the phone to manage case progress to resolution.

Pay and Benefits

Perks:Health InsuranceEap Programs401kEmployer MatchingPaid ParentalVolunteer Leave

Key Requirements

  • •High school diploma or equivalent.
  • •2+ years providing exceptional customer service.
  • •Excellent written and verbal communication skills.
  • •Effective problem-solving skills.
  • •Proficient in MS Office programs while multi-tasking.
Experience:2+ years
Education:High School
Skills:CommunicationProblem-solvingMultitasking
Tech Stack:MS Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn