1 day ago

Customer Enablement Manager (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the adoption journey for a portfolio of large, strategic customers by designing and delivering tailored enablement strategies that drive product adoption and measurable value. Use customer goals and success metrics—supported by product data—to plan proactive engagement, document bespoke enablement plans, and share best practices. Collaborate closely with Account Executives, Onboarding Managers, Technical Account Managers, and others to deliver training and ensure long-term customer success.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
•Document proactive engagement strategies as part of high quality, bespoke enablement plans.
•Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
•Deliver live and scalable training sessions customized to customer maturity and needs.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
•Excellent communication skills with the ability to connect with a wide range of customer personas.
•Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
•A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.

Experience:4+ yearsSaaS

Skills:CommunicationRelationship buildingConsultative problem-solvingCollaborationStakeholder management

Tech Stack:Figma

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

1 day ago

Customer Enablement Manager (London, United Kingdom)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage the adoption journey for a portfolio of large, strategic customers.
•Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
•Document proactive engagement strategies as part of high quality, bespoke enablement plans.
•Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
•Deliver live and scalable training sessions customized to customer maturity and needs.

Key Requirements

•4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
•Excellent communication skills with the ability to connect with a wide range of customer personas.
•Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
•A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.

Experience:4+ yearsSaaS

Skills:CommunicationRelationship buildingConsultative problem-solvingCollaborationStakeholder management

Tech Stack:Figma

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn