General Dynamics

2 months ago

Unified Communications Engineer - Delivery Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead for enterprise Unified Communications delivery, coordinating with WAN providers, network engineering, and field technicians to ensure high-quality UC services. On-site role in Camp Springs, MD, requiring 9+ years IT experience, strong Cisco UC knowledge (CUCM, WebEx), NetFlow/packet analysis, QoS, and ITIL/DevOps familiarity to drive rapid incident remediation and continuous improvement.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Work with the WAN provider, other agencies, and contracted infrastructure service providers to ensure a quality UC service reaches the customer
•Provide guidance to the team on network infrastructure issues in real time and lead on network-related issues
•Monitor service delivery and provide real-time guidance to Multimedia OPS team and field technicians
•Create, maintain, and update test plans and troubleshooting processes
•Update and review technical documentation, topology drawings, and build guides

Key Requirements

•Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience or a MS and 7 years of experience or the equivalent
•7+ years of IT experience with a strong focus in UC support systems and delivery/operational mechanisms
•Working knowledge of NetFlow analysis, packet analysis, QoS, and Cisco unified communications (UCS) configurations and operations
•Experience with UC applications including WebEx, Avaya Communicator, Skype
•Skillset equivalent to Cisco CCNP Routing and Switching certification

Experience:9+ yearsUnified communicationsIT infrastructureEnterprise IT

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingTime managementCustomer focus

Certifications:CCNP Routing and Switching

Tech Stack:Cisco CUCMWebExExpresswayCMSCMMWebRTCCisco UCSNetFlowQoSPacket analysisVPNRoutingFirewallITIL

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

2 months ago

Unified Communications Engineer - Delivery Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Work with the WAN provider, other agencies, and contracted infrastructure service providers to ensure a quality UC service reaches the customer
•Provide guidance to the team on network infrastructure issues in real time and lead on network-related issues
•Monitor service delivery and provide real-time guidance to Multimedia OPS team and field technicians
•Create, maintain, and update test plans and troubleshooting processes
•Update and review technical documentation, topology drawings, and build guides

Key Requirements

•Bachelor's degree in Computer Science, MIS, related field or the equivalent and 9 years related experience or a MS and 7 years of experience or the equivalent
•7+ years of IT experience with a strong focus in UC support systems and delivery/operational mechanisms
•Working knowledge of NetFlow analysis, packet analysis, QoS, and Cisco unified communications (UCS) configurations and operations
•Experience with UC applications including WebEx, Avaya Communicator, Skype
•Skillset equivalent to Cisco CCNP Routing and Switching certification

Experience:9+ yearsUnified communicationsIT infrastructureEnterprise IT

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingTime managementCustomer focus

Certifications:CCNP Routing and Switching

Tech Stack:Cisco CUCMWebExExpresswayCMSCMMWebRTCCisco UCSNetFlowQoSPacket analysisVPNRoutingFirewallITIL

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn