Helpdesk Associate - ITIL

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Troubleshooting","Stakeholder management","Independent working"]

Provide IT service desk support to end-users by guiding them on IT devices, applications, and processes. Log, update, and promptly escalate support issues while supporting end-user onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. Work on a 24/7 rotational shift schedule with office-based attendance and strong troubleshooting capabilities.

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FursaFursa
NTT
NTT
4 months ago

Helpdesk Associate - ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide IT service desk support to end-users by guiding them on IT devices, applications, and processes. Log, update, and promptly escalate support issues while supporting end-user onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. Work on a 24/7 rotational shift schedule with office-based attendance and strong troubleshooting capabilities.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support all IT onboarding activities for end-users.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Identify and help implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills for bug finding and resolution.
  • •IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
  • •Ability to work independently within a diverse global team.
Skills:CommunicationCustomer serviceTeamworkTroubleshootingStakeholder managementIndependent working
Languages:English
Tech Stack:ITILWindows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn