Notion Labs

1 month ago

Billing Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join Notion as a Billing Support Specialist handling billing escalations, due diligence, and complex issues. You will collaborate across finance, regional support, and engineering to improve payment processing, track KPIs, and build knowledge base content, supporting Fortune 500 clients and a growing customer base in a fast-paced SaaS environment.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide timely billing and payment support through channels such as email, Zoom, and Slack.
•Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.
•Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.
•Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.
•Maintain and report on KPIs and provide ad hoc reporting as necessary.

Key Requirements

•2+ years experience in SaaS billing support
•Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences
•Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
•Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset
•Ability to work independently and collaboratively while adapting to evolving priorities

Experience:2+ yearsSaaSBillingCustomer support

Skills:CommunicationProblem-solvingOrganizationDiagnosticsCollaboration

Languages:English

Tech Stack:StripeZendeskSlackZoom

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

1 month ago

Billing Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide timely billing and payment support through channels such as email, Zoom, and Slack.
•Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.
•Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.
•Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.
•Maintain and report on KPIs and provide ad hoc reporting as necessary.

Key Requirements

•2+ years experience in SaaS billing support
•Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences
•Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
•Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset
•Ability to work independently and collaboratively while adapting to evolving priorities

Experience:2+ yearsSaaSBillingCustomer support

Skills:CommunicationProblem-solvingOrganizationDiagnosticsCollaboration

Languages:English

Tech Stack:StripeZendeskSlackZoom

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor