Workday

3 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own the post-go-live experience for a portfolio of customers using Workday’s emerging HCM solutions, driving adoption, customer health, value realization, and retention. Partner with senior customer stakeholders to connect Workday insights to people and workforce strategies, shape product roadmaps, and lead change management. Coordinate across Sales, Product, Support, and Services, translate analytics into executive narratives, and identify risks and opportunities to improve scalable engagement models.

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-go-live customer experience, accountable for product adoption, customer health, value realization, and retention across your portfolio.
•Develop and maintain joint success plans with goals, key metrics, and roadmaps for adoption and program maturity.
•Monitor customer health and renewal readiness, coordinating action when risks are identified.
•Translate product data and analytics into clear narratives and recommendations for executives and operational leaders.
•Design and facilitate key stakeholder meetings (e.g., Executive Business Reviews, steering committees) focused on adoption and business outcomes.

Pay and Benefits

Salary: PLN 188,400 - 282,600

Key Requirements

•3-5+ years of experience in Customer Success, Consulting, HR/People Analytics, or related roles in B2B SaaS or enterprise software.
•Experience working with enterprise customers and engaging with business-level and executive-level contacts.
•Demonstrated ability to build strategic, outcomes-focused relationships and influence senior stakeholders using data and insights.
•Experience using CS and CRM tools (e.g., Gainsight or Planhat, Salesforce or similar) to manage customer health, usage, and engagement.
•Experience analyzing customer, workforce, or people data (e.g., health scores, usage patterns, adoption metrics) to identify trends and guide priorities.

Experience:3-5 yearsB2B SaaSEnterprise softwareHR/People AnalyticsCustomer successEnterprise customers

Skills:Stakeholder managementRelationship buildingInfluencingData storytellingFacilitation

Tech Stack:GainsightPlanhatSalesforcePeakonVNDLYCRMDashboardsAnalytics

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

3 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-go-live customer experience, accountable for product adoption, customer health, value realization, and retention across your portfolio.
•Develop and maintain joint success plans with goals, key metrics, and roadmaps for adoption and program maturity.
•Monitor customer health and renewal readiness, coordinating action when risks are identified.
•Translate product data and analytics into clear narratives and recommendations for executives and operational leaders.
•Design and facilitate key stakeholder meetings (e.g., Executive Business Reviews, steering committees) focused on adoption and business outcomes.

Pay and Benefits

Salary: PLN 188,400 - 282,600

Key Requirements

•3-5+ years of experience in Customer Success, Consulting, HR/People Analytics, or related roles in B2B SaaS or enterprise software.
•Experience working with enterprise customers and engaging with business-level and executive-level contacts.
•Demonstrated ability to build strategic, outcomes-focused relationships and influence senior stakeholders using data and insights.
•Experience using CS and CRM tools (e.g., Gainsight or Planhat, Salesforce or similar) to manage customer health, usage, and engagement.
•Experience analyzing customer, workforce, or people data (e.g., health scores, usage patterns, adoption metrics) to identify trends and guide priorities.

Experience:3-5 yearsB2B SaaSEnterprise softwareHR/People AnalyticsCustomer successEnterprise customers

Skills:Stakeholder managementRelationship buildingInfluencingData storytellingFacilitation

Tech Stack:GainsightPlanhatSalesforcePeakonVNDLYCRMDashboardsAnalytics

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn