Customer Success Manager

Workday
Warsaw
Workplace: HybridFull timePLN 188,400 - 282,600Function: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Stakeholder management","Relationship building","Influencing","Data storytelling","Facilitation"]

Own the post-go-live experience for a portfolio of customers using Workday’s emerging HCM solutions, driving adoption, customer health, value realization, and retention. Partner with senior customer stakeholders to connect Workday insights to people and workforce strategies, shape product roadmaps, and lead change management. Coordinate across Sales, Product, Support, and Services, translate analytics into executive narratives, and identify risks and opportunities to improve scalable engagement models.

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FursaFursa
Workday
Workday
1 month ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 34 days agoStatus: Live

Job Summary

Own the post-go-live experience for a portfolio of customers using Workday’s emerging HCM solutions, driving adoption, customer health, value realization, and retention. Partner with senior customer stakeholders to connect Workday insights to people and workforce strategies, shape product roadmaps, and lead change management. Coordinate across Sales, Product, Support, and Services, translate analytics into executive narratives, and identify risks and opportunities to improve scalable engagement models.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the post-go-live customer experience, accountable for product adoption, customer health, value realization, and retention across your portfolio.
  • •Develop and maintain joint success plans with goals, key metrics, and roadmaps for adoption and program maturity.
  • •Monitor customer health and renewal readiness, coordinating action when risks are identified.
  • •Translate product data and analytics into clear narratives and recommendations for executives and operational leaders.
  • •Design and facilitate key stakeholder meetings (e.g., Executive Business Reviews, steering committees) focused on adoption and business outcomes.

Pay and Benefits

Salary: PLN 188,400 - 282,600

Key Requirements

  • •3-5+ years of experience in Customer Success, Consulting, HR/People Analytics, or related roles in B2B SaaS or enterprise software.
  • •Experience working with enterprise customers and engaging with business-level and executive-level contacts.
  • •Demonstrated ability to build strategic, outcomes-focused relationships and influence senior stakeholders using data and insights.
  • •Experience using CS and CRM tools (e.g., Gainsight or Planhat, Salesforce or similar) to manage customer health, usage, and engagement.
  • •Experience analyzing customer, workforce, or people data (e.g., health scores, usage patterns, adoption metrics) to identify trends and guide priorities.
Experience:3-5 yearsB2B SaaSEnterprise softwareHR/People AnalyticsCustomer successEnterprise customers
Skills:Stakeholder managementRelationship buildingInfluencingData storytellingFacilitation
Tech Stack:GainsightPlanhatSalesforcePeakonVNDLYCRMDashboardsAnalytics

Company Brief

Workday
Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Pleasanton, United States
Founded: 2005
WebsiteLinkedIn