Sutherland

4 weeks ago

Banking & Retail Customer Service Associates

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Support inbound customer inquiries for banking and retail services, handling calls and emails, resolving issues, and guiding customers through product and account processes. Work onsite, assist with data entry and CRM tasks, and contribute to a positive customer experience in a high-volume environment.

Location: Jamaica

Workplace: Onsite

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answers calls and responds to emails to assist customers
•Identifies and resolves customer challenges, mediating between customers and retailers and escalating issues as needed
•Handles customer inquiries via telephone and email
•Researches required information using available resources
•Multitasks to monitor and manage multiple concurrent tasks

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveTraining Provided

Key Requirements

•18 years or older
•2-3 CXC/GCE subjects including English or equivalent US diploma/GED
•valid government issued ID, TRN and NIS card
•flexible availability to work any day and any shift (weekends/public holidays)
•able to train and work onsite

Experience:Customer serviceHospitalityRetailCall center

Education:High School

Skills:CommunicationProblem-solvingEmpathyMulti-taskingAttention to detail

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookExcelWord

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 weeks ago

Banking & Retail Customer Service Associates

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Jamaica

Workplace: Onsite

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answers calls and responds to emails to assist customers
•Identifies and resolves customer challenges, mediating between customers and retailers and escalating issues as needed
•Handles customer inquiries via telephone and email
•Researches required information using available resources
•Multitasks to monitor and manage multiple concurrent tasks

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveTraining Provided

Key Requirements

•18 years or older
•2-3 CXC/GCE subjects including English or equivalent US diploma/GED
•valid government issued ID, TRN and NIS card
•flexible availability to work any day and any shift (weekends/public holidays)
•able to train and work onsite

Experience:Customer serviceHospitalityRetailCall center

Education:High School

Skills:CommunicationProblem-solvingEmpathyMulti-taskingAttention to detail

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookExcelWord

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor