Chief Control Office, Senior Manager Operational Resilience

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Cross-functional collaboration","Communication","Independent work","Proactive problem-solving"]

Sustain HSBC’s Operational Resilience processes in Hong Kong by driving the operational resilience policies, controls framework, and required mappings for Critical Operations. Partner with businesses, technology, Risk, and Internal/External Audit to ensure timely execution of the Operational Resilience strategy and development plan. Support governance for resilience posture, metrics, and reporting, and engage stakeholders to embed and enhance resilience outcomes while ensuring concise, actionable deliverables.

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FursaFursa
HSBC
HSBC
19 hours ago

Chief Control Office, Senior Manager Operational Resilience

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Last checked: 19 hours agoStatus: Live

Job Summary

Sustain HSBC’s Operational Resilience processes in Hong Kong by driving the operational resilience policies, controls framework, and required mappings for Critical Operations. Partner with businesses, technology, Risk, and Internal/External Audit to ensure timely execution of the Operational Resilience strategy and development plan. Support governance for resilience posture, metrics, and reporting, and engage stakeholders to embed and enhance resilience outcomes while ensuring concise, actionable deliverables.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Sustain delivery of Operational Resilience processes, ensuring activities remain aligned with business and regulatory measures.
  • •Support business teams with required mapping of business processes and operational assets related to Critical Operations.
  • •Support execution of framework requirements and development plan aligned to the Operational Resilience strategy, ensuring timely standards delivery.
  • •Support governance of Operational Resilience, focusing on metrics and reporting to assess resilience posture and drive uplift actions.
  • •Partner with Businesses, Technology, and Risk/Internal/External Audit to deliver Operational Resilience with a quality standard on time.

Key Requirements

  • •5+ years of experience in Operational Resilience and/or operational risk management, ideally within a global bank or financial institution.
  • •Strong understanding of risk management principles and Operational Resilience concepts, including regulatory requirements (HKMA SPM OR-2).
  • •Proven experience engaging cross-functional stakeholders and delivering outcomes through influence in complex, matrix environments.
  • •Extensive experience using analysis techniques across business, operations, and technology change projects.
  • •Strong written and verbal communication skills in English and Cantonese, with the ability to convey complex concepts to varied stakeholders.
Experience:Global bankFinancial servicesOperational riskOperational resilience
Skills:Stakeholder managementCross-functional collaborationCommunicationIndependent workProactive problem-solving
Languages:EnglishCantonese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn