Team Manager

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 36,600 - 57,600 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Organisation","Problem-solving","Decision-making","Stakeholder management","Performance management"]

Manage a team of Partners within the Customer Delivery Hub, ensuring direct-to-customer deliveries run smoothly and meeting operational KPIs/SLAs. Oversee resource planning, transport office operations, and daily communication with transport planning. Maintain high customer service standards, ensure legal compliance, and drive continuous improvement by monitoring performance metrics and coordinating with internal teams and agency partners. Includes flexible hours with out-of-hours, head-of-branch, and key holder responsibilities.

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Waitrose & Partners
Waitrose & Partners
2 hours ago

Team Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage a team of Partners within the Customer Delivery Hub, ensuring direct-to-customer deliveries run smoothly and meeting operational KPIs/SLAs. Oversee resource planning, transport office operations, and daily communication with transport planning. Maintain high customer service standards, ensure legal compliance, and drive continuous improvement by monitoring performance metrics and coordinating with internal teams and agency partners. Includes flexible hours with out-of-hours, head-of-branch, and key holder responsibilities.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Plan operational resources daily and weekly with Partners and agency.
  • •Develop and maintain relationships across operational teams to keep communication effective.
  • •Monitor and analyze departmental KPIs to identify trends and continuous improvement opportunities.
  • •Ensure daily communication with the transport planning team.
  • •Manage the day-to-day transport office operations, including schedules and conference calls.

Pay and Benefits

Salary: GBP 36,600 - 57,600 annually

Key Requirements

  • •People management experience within a large team environment.
  • •Experience working in a fast-paced, operational environment.
  • •Strong stakeholder and agency management skills.
  • •Experience managing performance, absence and conduct, including disciplinaries and grievances.
  • •Knowledge and understanding of transport operations and legal compliance.
Experience:LogisticsTransport operationsOperationsContinuous improvement
Skills:CommunicationOrganisationProblem-solvingDecision-makingStakeholder managementPerformance management
Tech Stack:Transport planningWorkforce managementPerformance systems

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn