Senior Sales Engineer

Zendesk
Karnataka, Maharashtra
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Judgment","Initiative","Curiosity","Commercial mindset","Ability to translate technical details into business value"]

Own the technical strategy for enterprise customer engagements, shaping how Agentic AI and LLM-based workflows are architected and deployed. Lead rigorous AI readiness discovery, translate requirements into scalable pilots/POCs, and build reusable accelerators and integration components. Serve as the technical authority across the sales lifecycle using Zendesk APIs, webhooks, and cloud platforms (AWS, Azure, GCP), partnering with Product and Engineering to feed field learnings into the roadmap.

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FursaFursa
Zendesk
Zendesk
1 day ago

Senior Sales Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the technical strategy for enterprise customer engagements, shaping how Agentic AI and LLM-based workflows are architected and deployed. Lead rigorous AI readiness discovery, translate requirements into scalable pilots/POCs, and build reusable accelerators and integration components. Serve as the technical authority across the sales lifecycle using Zendesk APIs, webhooks, and cloud platforms (AWS, Azure, GCP), partnering with Product and Engineering to feed field learnings into the roadmap.
Location: Karnataka, Maharashtra
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Architect and operationalize agentic AI-driven customer workflows using LLMs, deep prompt engineering, and automation frameworks.
  • •Conduct deep technical discovery and AI readiness assessments, translating requirements into scalable pilots and proofs-of-concept.
  • •Develop production-ready, reusable accelerators such as middleware templates and API components aligned with open-source approaches.
  • •Serve as the technical authority across the sales lifecycle, architecting secure, scalable topologies using Zendesk APIs and webhook frameworks.
  • •Partner with Product Management and Engineering to provide technical feedback, identify product gaps, and help shape the AI/platform roadmap.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in a highly quantitative technical discipline.
  • •6+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role in enterprise SaaS or complex software environments.
  • •Deep expertise with modern web/scripting technologies (Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud architectures.
  • •Strong foundational knowledge of AI technologies including LLMs, prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment.
  • •Solid understanding of enterprise infrastructure and contact center/ITSM (CCaaS, telephony, workforce management, or IT Service Management systems).
Experience:6+ yearsEnterprise SaaSComplex softwareContact center tech (CCaaS)ITSM
Education:Bachelor's
Skills:JudgmentInitiativeCuriosityCommercial mindsetAbility to translate technical details into business value
Tech Stack:PythonNode.jsJavaScriptRESTSOAPAPIsWebhook frameworksAWSAzureGCPMiddleware frameworksLarge Language Models (LLMs)Prompt engineeringRetrieval-augmented generation (RAG)Autonomous agent deploymentCCaaSTelephonyWorkforce managementIT Service Management (ITSM)

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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