RunPod

8 months ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own a portfolio of existing customers, driving retention, renewals, and measurable account expansion for an AI infrastructure platform. Monitor account health signals like usage, billing, churn risk, and feature adoption, and proactively intervene. Lead QBR/MBR business reviews, build account plans and forecasts, handle renewals and escalations, and collaborate with product, engineering, and support to resolve issues and advocate for improvements. Periodic travel to key customers/events.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main point of contact for a portfolio of existing accounts.
•Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
•Drive renewals, upsells, and cross-sells by identifying expansion opportunities like more GPU capacity and premium support.
•Conduct business reviews (QBR/MBR) and update clients on ROI, roadmap, usage insights, and new offerings.
•Handle contract renewals, negotiation, escalations, and maintain accurate CRM forecasting and account data.

Travel: Low travel

Pay and Benefits

Salary: 130,000 - 250,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRemote WorkEquityPaid LeaveHome Office

Key Requirements

•2–5 years of experience in account management, customer success, or post-sales roles (ideally SaaS, cloud, or infrastructure).
•Strong technical acumen to engage both developers and executives.
•Strong relationship and stakeholder management skills across technical and business teams.
•Knowledge of metrics such as churn, usage, ARR/MRR, and net revenue retention.
•Proficiency with CRM and analytics tools, plus strong communication and presentation skills.

Experience:2-5 yearsSaaSCloudInfrastructure

Skills:Relationship managementStakeholder managementCommunicationPresentationOwnership

Tech Stack:CRMSlackAnalytics toolsAI/MLGPU infrastructure

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RunPod

Provides on-demand GPU cloud and marketplace services for machine learning workloads, offering rentable GPU instances, scalable compute for training and inference, and tools to run ML jobs cost-effectively without long-term commitments.

Industry: Cloud Computing

Website

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RunPod

8 months ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main point of contact for a portfolio of existing accounts.
•Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
•Drive renewals, upsells, and cross-sells by identifying expansion opportunities like more GPU capacity and premium support.
•Conduct business reviews (QBR/MBR) and update clients on ROI, roadmap, usage insights, and new offerings.
•Handle contract renewals, negotiation, escalations, and maintain accurate CRM forecasting and account data.

Travel: Low travel

Pay and Benefits

Salary: 130,000 - 250,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRemote WorkEquityPaid LeaveHome Office

Key Requirements

•2–5 years of experience in account management, customer success, or post-sales roles (ideally SaaS, cloud, or infrastructure).
•Strong technical acumen to engage both developers and executives.
•Strong relationship and stakeholder management skills across technical and business teams.
•Knowledge of metrics such as churn, usage, ARR/MRR, and net revenue retention.
•Proficiency with CRM and analytics tools, plus strong communication and presentation skills.

Experience:2-5 yearsSaaSCloudInfrastructure

Skills:Relationship managementStakeholder managementCommunicationPresentationOwnership

Tech Stack:CRMSlackAnalytics toolsAI/MLGPU infrastructure

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RunPod

Industry: Cloud Computing

Website