Service Writer

EquipmentShare
Memphis
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Education: high_schoolSkills: ["Customer service","Relationship building","Interpersonal skills","Problem-solving","Adaptability"]

Schedule rentals and manage customer service standards for a construction rental facility. Create and process customer damage work orders, order parts, and support the service manager with customer and internal work orders. Respond to inbound leads, guide customers through the rental process, and grow relationships with contractors and construction principals. Resolve customer inquiries and complaints, maintain satisfaction, and develop sales strategies that improve market share and customer experience.

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FursaFursa
EquipmentShare
EquipmentShare
1 day ago

Service Writer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Schedule rentals and manage customer service standards for a construction rental facility. Create and process customer damage work orders, order parts, and support the service manager with customer and internal work orders. Respond to inbound leads, guide customers through the rental process, and grow relationships with contractors and construction principals. Resolve customer inquiries and complaints, maintain satisfaction, and develop sales strategies that improve market share and customer experience.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager in managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Expand and maintain customer relationships; keep customers satisfied and up to date on ways EquipmentShare can help.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveTool ReimbursementGym MembershipVolunteer Time

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •Strong interpersonal and problem-solving skills with a customer-first mindset.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Adapt to a fast-paced, growing company and stay continuously educated on EquipmentShare products and services.
  • •High school diploma or equivalent.
Education:High School
Skills:Customer serviceRelationship buildingInterpersonal skillsProblem-solvingAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn