CSR/Teller - Maple-M5 (Commerce Township, MI) - Part-Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Confidentiality","Risk awareness","Problem-solving","Initiative","Judgment"]

Provide excellent customer service in a retail banking setting by listening to customers’ needs, resolving questions, and following up to ensure issues are addressed. Handle daily office and balancing tasks, maintain up-to-date knowledge of bank policies and procedures, and direct more complex problems to appropriate leadership. During interactions, identify needs and refer customers to bankers and business partners for consultative conversations while maintaining confidentiality and responsible risk behaviors.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Maple-M5 (Commerce Township, MI) - Part-Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking setting by listening to customers’ needs, resolving questions, and following up to ensure issues are addressed. Handle daily office and balancing tasks, maintain up-to-date knowledge of bank policies and procedures, and direct more complex problems to appropriate leadership. During interactions, identify needs and refer customers to bankers and business partners for consultative conversations while maintaining confidentiality and responsible risk behaviors.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customer needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, find solutions, and respond in a timely manner.
  • •Perform daily office responsibilities and maintain accurate balancing records in line with policy.
  • •Maintain knowledge of bank policies and financial center procedures, and stay current on changes.
  • •Identify customer needs during interactions and refer to bankers and business partners using tracking tools; handle problems professionally and escalate as needed.

Key Requirements

  • •High school diploma or GED.
  • •Extensive cash handling experience.
  • •Comfortably and confidently interact with the public and adhere to dress code guidelines.
  • •Ability to follow retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceCommunicationConfidentialityRisk awarenessProblem-solvingInitiativeJudgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor