Customer Service Advisor

Carlsberg Group
United Kingdom
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Administration","Organizational skills","Teamwork"]

Provide exceptional customer support for Carlsberg Britvic through inbound and outbound calls, chats, and emails. Follow company procedures, record accurate information in online service portals, and effectively manage multiple customer situations at once. Promote online digital applications to customers while maintaining a friendly, sympathetic telephone manner and identifying problems to resolve issues quickly. Work closely with the Customer Service Team Leader in a call-center/customer-facing environment.

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FursaFursa
Carlsberg Group
Carlsberg Group
22 hours ago

Customer Service Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide exceptional customer support for Carlsberg Britvic through inbound and outbound calls, chats, and emails. Follow company procedures, record accurate information in online service portals, and effectively manage multiple customer situations at once. Promote online digital applications to customers while maintaining a friendly, sympathetic telephone manner and identifying problems to resolve issues quickly. Work closely with the Customer Service Team Leader in a call-center/customer-facing environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 9 months
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer support while maintaining a friendly manner.
  • •Handle inbound/outbound calls, chats, and emails with customers.
  • •Follow company procedures for customer responses.
  • •Promote online digital applications to customers.
  • •Accurately record information in online service portals while managing multiple customer situations effectively.

Pay and Benefits

Perks:Product AllowanceAnnual BonusLife AssuranceGp ServicesPension ContributionHolidayDiscounts

Key Requirements

  • •Recent call centre experience or customer-facing experience is desirable but not essential.
  • •Strong communication skills with a sympathetic telephone manner.
  • •Self-starter who can manage their own time and workload.
  • •Ability to quickly identify problems, think flexibly, and resolve customer issues.
  • •Excellent administration, IT, and organisational skills with experience using MS Office software.
Experience:Call centreCustomer service
Skills:CommunicationProblem-solvingAdministrationOrganizational skillsTeamwork
Tech Stack:MS OfficeOnline service portals

Company Brief

Carlsberg Group
Global brewer producing and marketing beer and other beverages under brands such as Carlsberg, Tuborg and Somersby. Operates brewing, distribution and marketing across Europe and Asia, focusing on brand portfolio, sustainability and market expansion.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Copenhagen, Denmark
Founded: 1847
WebsiteLinkedIn