Smartsheet

1 week ago

Technical Support Specialist II - Premium Apps

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide first-line technical support for Smartsheet Premium Apps by troubleshooting customer issues, leveraging documentation and internal tools, and resolving cases with a strong focus on customer experience. Earn Smartsheet Product Certification and support users via email, phone, and chat. Partner with leaders to meet service and performance goals, deepen product expertise in a specific area, and contribute to team projects.

Location: San Jose

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Troubleshoot customer issues using internal and external documentation, various tools, and escalation resources.
•Become Smartsheet Product Certified and support customers via email, phone, and chat.
•Partner with leaders to meet or exceed performance goals across customer satisfaction, quality assurance, and attendance.
•Develop expertise in a specific product area.
•Contribute to team projects and provide/receive feedback on team processes and leadership.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveMaternity LeavePaternity LeaveRemote WorkVolunteer Day

Key Requirements

•1+ years of technical or customer support experience, or equivalent.
•Excellent written, verbal, and interpersonal communication skills.
•Demonstrated empathetic and confident issue ownership, including ensuring customers are directed to the right resource if you can’t resolve the issue.
•Working knowledge of assigned feature area (a plus).
•Flexibility to work outside standard business hours.

Experience:Customer support

Skills:CommunicationInterpersonal skillsEmpathyIssue ownershipCustomer focus

Languages:English

Company Brief

Smartsheet

Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn

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Smartsheet

1 week ago

Technical Support Specialist II - Premium Apps

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Troubleshoot customer issues using internal and external documentation, various tools, and escalation resources.
•Become Smartsheet Product Certified and support customers via email, phone, and chat.
•Partner with leaders to meet or exceed performance goals across customer satisfaction, quality assurance, and attendance.
•Develop expertise in a specific product area.
•Contribute to team projects and provide/receive feedback on team processes and leadership.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveMaternity LeavePaternity LeaveRemote WorkVolunteer Day

Key Requirements

•1+ years of technical or customer support experience, or equivalent.
•Excellent written, verbal, and interpersonal communication skills.
•Demonstrated empathetic and confident issue ownership, including ensuring customers are directed to the right resource if you can’t resolve the issue.
•Working knowledge of assigned feature area (a plus).
•Flexibility to work outside standard business hours.

Experience:Customer support

Skills:CommunicationInterpersonal skillsEmpathyIssue ownershipCustomer focus

Languages:English

Company Brief

Smartsheet

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn