Data Services Reports & Insights Analyst

Cloudbeds
Latin America
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Coaching","Attention to detail","Analytical mindset","Problem-solving"]

Join a Customer Success team that helps hospitality customers turn operational and financial data into actionable insights. You’ll build, analyze, and improve reports in the PMS reporting suite, investigate and resolve data discrepancies, and coach hoteliers on key performance metrics like ADR, RevPAR, occupancy, and channel performance. Partner closely with Product, Onboarding, Support, and Customer Success to continuously enhance how customers access and understand their data.

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FursaFursa
Cloudbeds
Cloudbeds
3 days ago

Data Services Reports & Insights Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join a Customer Success team that helps hospitality customers turn operational and financial data into actionable insights. You’ll build, analyze, and improve reports in the PMS reporting suite, investigate and resolve data discrepancies, and coach hoteliers on key performance metrics like ADR, RevPAR, occupancy, and channel performance. Partner closely with Product, Onboarding, Support, and Customer Success to continuously enhance how customers access and understand their data.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build, analyze, and optimize reports across the PMS reporting suite.
  • •Troubleshoot and resolve reporting discrepancies before they impact customers.
  • •Coach hoteliers on interpreting metrics such as ADR, RevPAR, occupancy, and channel performance.
  • •Translate technical reporting concepts into clear, actionable explanations via calls and emails.
  • •Partner with Product, Onboarding, Support, and Customer Success to improve how customers access and interpret their data.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

  • •Direct experience working with Hotel Property Management Systems and related hospitality systems like channel managers.
  • •Comfort using advanced Excel or Google Sheets for pivot tables, formulas, VLOOKUPs, and data cleaning.
  • •Experience with BI or reporting tools involving dashboards, filters, and custom reports.
  • •Strong analytical skills for data management, mapping/parsing, and root-cause error analysis.
  • •Clear written and verbal English communication skills to explain reporting concepts to non-technical users.
Experience:HospitalityHotel property management systemsBI reportingCustomer success
Skills:CommunicationCoachingAttention to detailAnalytical mindsetProblem-solving
Languages:EnglishSpanishPortuguese
Tech Stack:ExcelGoogle Sheets

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn