Senior Manager-Risk Management

American Express
New York, Phoenix
Workplace: HybridFull timeUSD 103,750 - 174,750 annuallyFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["Cross-functional leadership","Influencing without authority","Communication","Attention to detail","Analytical thinking"]

Lead bogus fraud claim detection and rejection strategies within the Global Fraud and Banking Risk organization’s Suspect Claims team. Apply analytics and end-to-end dispute lifecycle expertise to identify data signals that distinguish bogus versus fraud transactions, shaping policies and servicing strategies across Card and Non-Card products. Collaborate with Risk, Global Servicing, Legal/Compliance, and Technology partners to reduce enterprise losses while improving customer experience.

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FursaFursa
American Express
American Express
1 week ago

Senior Manager-Risk Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead bogus fraud claim detection and rejection strategies within the Global Fraud and Banking Risk organization’s Suspect Claims team. Apply analytics and end-to-end dispute lifecycle expertise to identify data signals that distinguish bogus versus fraud transactions, shaping policies and servicing strategies across Card and Non-Card products. Collaborate with Risk, Global Servicing, Legal/Compliance, and Technology partners to reduce enterprise losses while improving customer experience.
Location: New York, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide thought leadership for bogus fraud transaction identification and the rebill process using Amex’s closed-loop and big data capabilities.
  • •Collaborate with Risk and enterprise teams to build strategies that reduce losses by distinguishing bogus versus fraud transactions.
  • •Lead the approach to agentic commerce disputes, including identifying, investigating, and resolving related risks.
  • •Design fraud risk servicing strategies to improve customer experience and reduce enterprise risk exposure from first-party fraud.
  • •Partner across Risk, Global Servicing, Legal/Compliance, and Technology to create fraud risk strategies and capabilities.

Pay and Benefits

Salary: USD 103,750 - 174,750 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kParental Leave

Key Requirements

  • •5+ years of experience in analytics, fraud strategy, disputes, or payments risk (or closely related).
  • •Meaningful experience with the end-to-end dispute lifecycle, including intake and investigation.
  • •Advanced, hands-on SQL skills and experience analyzing large transactional datasets; experience with tools such as SAS and Hive (including Fluence).
  • •Strong written and verbal communication skills, including explaining complex findings to technical, operational, compliance, and executive audiences.
  • •Good understanding of fraud typologies such as account takeover, unauthorized transactions, scams, first-party misuse, refund abuse, merchant fraud, and synthetic identity.
Experience:Fraud strategyDisputesPayments riskAnalytics
Education:Bachelor's
Skills:Cross-functional leadershipInfluencing without authorityCommunicationAttention to detailAnalytical thinking
Tech Stack:SQLSASHiveFluence

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn