Stripe

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide world-class, front-line technical support for Metronome by troubleshooting customer escalations, diagnosing issues with internal observability tools, and collaborating closely with engineers and customer teams. Guide developers on best practices for integrating with Metronome’s APIs, build internal tools and documentation to improve the support experience, and translate recurring challenges into feedback that helps shape the product roadmap.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer escalations through the ticketing system and use internal observability tools to diagnose and scope issues.
•Provide technical guidance to customers’ developers on best practices for integrating with Metronome’s APIs.
•Troubleshoot customer-raised issues, diagnose blockers, and escalate with customer context to the engineering team.
•Develop internal tools to automate customer workflows that are not available in the product and advocate for addressing feature gaps.
•Design and help implement a knowledge base to assist customers with using the product.

Key Requirements

•2+ years of work experience in a B2B customer-facing technical support organization or in engineering.
•Experience working closely with engineering teams and providing technical feedback on customer issues.
•Ability to debug and triage bugs and escalations from customers.
•Experience writing scripts or internal tools using APIs and functional knowledge of SQL.
•Strong written and verbal communication skills to explain complex technical concepts clearly.

Experience:2+ yearsB2BCustomer supportEnterprise softwareStartup

Skills:CommunicationCustomer empathyProblem-solving

Languages:English

Tech Stack:APIsSQLTypeScriptPythonRubySlackPylonZendeskFront

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer escalations through the ticketing system and use internal observability tools to diagnose and scope issues.
•Provide technical guidance to customers’ developers on best practices for integrating with Metronome’s APIs.
•Troubleshoot customer-raised issues, diagnose blockers, and escalate with customer context to the engineering team.
•Develop internal tools to automate customer workflows that are not available in the product and advocate for addressing feature gaps.
•Design and help implement a knowledge base to assist customers with using the product.

Key Requirements

•2+ years of work experience in a B2B customer-facing technical support organization or in engineering.
•Experience working closely with engineering teams and providing technical feedback on customer issues.
•Ability to debug and triage bugs and escalations from customers.
•Experience writing scripts or internal tools using APIs and functional knowledge of SQL.
•Strong written and verbal communication skills to explain complex technical concepts clearly.

Experience:2+ yearsB2BCustomer supportEnterprise softwareStartup

Skills:CommunicationCustomer empathyProblem-solving

Languages:English

Tech Stack:APIsSQLTypeScriptPythonRubySlackPylonZendeskFront

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor