Crisis Response Manager

Phoenix Group
Edinburgh
Workplace: HybridContractFunction: Solutions Engineering & Sales EngineeringSkills: ["Curiosity","Proactivity","Analytical thinking","Problem-solving","Attention to detail","Stakeholder management","Communication","Independent delivery"]

Lead the development and continuous improvement of operational resilience crisis and incident response playbooks, arrangements, and documentation. Support important business service mapping and resilience testing with stakeholders, and drive simulations, exercises, and incident reporting. Participate in incident and crisis response activities, including support to Gold/Silver/Bronze response teams, while researching emerging threats and turning findings into practical resilience actions across the enterprise.

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Phoenix Group
Phoenix Group
4 days ago

Crisis Response Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead the development and continuous improvement of operational resilience crisis and incident response playbooks, arrangements, and documentation. Support important business service mapping and resilience testing with stakeholders, and drive simulations, exercises, and incident reporting. Participate in incident and crisis response activities, including support to Gold/Silver/Bronze response teams, while researching emerging threats and turning findings into practical resilience actions across the enterprise.
Location: Edinburgh
Workplace: Hybrid
Employment Type: Contract · 6 months
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Support and lead the development and continuous improvement of response playbooks and response arrangements.
  • •Support important business service mapping and testing activities with stakeholders to understand services, dependencies, and delivery models.
  • •Support and lead simulations, exercises, and stakeholder engagement activities, driving lessons learned and improvement actions.
  • •Support and participate in incident and crisis response activities, including providing support to Gold, Silver, and Bronze response teams during disruption events.
  • •Research emerging threats and resilience developments, producing incident, simulation, and exercise reports and maintaining resilience documentation and evidence.

Pay and Benefits

Salary: GBP 60,000 annually
Perks:Health InsurancePaid LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

  • •Experience or understanding of operational resilience, incident management, crisis management, business continuity, service management, or operational response activities.
  • •Ability to understand how services operate and how people, processes, technology, data, and third parties support organisational outcomes, including service mapping, dependencies, and resilience testing.
  • •Strong analytical and problem-solving skills to research, analyse, and translate information into practical actions, recommendations, and outcomes.
  • •Highly organised with excellent attention to detail, able to manage and deliver multiple activities simultaneously (resilience initiatives, testing, and stakeholder deliverables).
  • •Solid communication and stakeholder engagement/management skills, building relationships and influencing progress across teams and levels.
Experience:Operational resilienceIncident managementBusiness continuityService managementCrisis managementOperational response
Skills:CuriosityProactivityAnalytical thinkingProblem-solvingAttention to detailStakeholder managementCommunicationIndependent delivery

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
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