Renewal Coordinator

DocuSign
Cairo
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Negotiation","Strategic mindset","Process management","Adaptability","Organization"]

Own and execute a territory’s portfolio of SaaS renewal contracts, using win/win negotiation to protect contract value and customer trust. Minimize financial attrition, drive account growth through incremental opportunities, and maintain a rolling renewal forecast to surface risks early. Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product to develop strategies and achieve renewal targets.

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FursaFursa
DocuSign
DocuSign
4 days ago

Renewal Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own and execute a territory’s portfolio of SaaS renewal contracts, using win/win negotiation to protect contract value and customer trust. Minimize financial attrition, drive account growth through incremental opportunities, and maintain a rolling renewal forecast to surface risks early. Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product to develop strategies and achieve renewal targets.
Location: Cairo
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Implement win/win negotiation strategies for a high quantity of renewals to enhance contract value and customer trust.
  • •Increase account growth by identifying incremental opportunities during contract renewals.
  • •Maintain a rolling forecast for the territory and communicate renewal risk to internal teams to develop resolution strategies.
  • •Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management on renewal strategies.
  • •Follow best practices across Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting, and achieve revenue targets.

Key Requirements

  • •Basic eligible to work in Egypt.
  • •1+ years of experience in Renewal Management, Account Management, or Customer Success.
  • •Bachelor's degree.
  • •Fluent in written and spoken French and English.
  • •Strong negotiation skills and ability to complete renewals on time.
Experience:1+ yearsSaaS
Education:Bachelor's
Skills:NegotiationStrategic mindsetProcess managementAdaptabilityOrganization
Languages:EnglishFrench

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
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Glassdoor: 3.6
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