NTT

1 week ago

ITIL - Account Service Specialist Advisor

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Last checked: 22 hours agoStatus: Live

Job Summary

Drive ITIL-based service delivery and lead complex service delivery processes and related projects in a large, complex environment. You’ll manage service delivery activities, analyze and resolve complex problems, and identify continuous improvement opportunities for client or internal processes. The role also involves leading large-scale workstreams, documenting processes, and collaborating cross-functionally, with occasional domestic or international overnight travel.

Location: Noida

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Lead complex service delivery processes and associated projects.
•Manage service delivery processes in a complex service delivery environment.
•Develop resolutions and perform analysis for complex problems requiring frequent creativity.
•Identify and lead continuous improvement activities supporting client or internal business processes.
•Lead large-scale projects and may lead or guide others on cross-functional projects.

Travel: Medium travel

Key Requirements

•10-12 years of relevant experience in service delivery processes and projects.
•Excellent understanding of ITIL processes and principles.
•Undergraduate degree or an equivalent combination of education and work experience; graduate degree preferred.
•Strong written and verbal communication skills.
•Ability to create and document processes; must be able to perform essential responsibilities (with or without reasonable accommodations).

Experience:10-12 years

Education:Bachelor's

Skills:CommunicationProblem-solvingCreativityContinuous improvementProcess documentation

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT