VIP Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and supervise VIP gaming operations in Ras Al Khaimah, managing staff, handling VIP guest requests, and ensuring service excellence. Partner with Shift Manager and cross-functional teams to maintain regulatory compliance, safety, and high standards. Responsible for opening/closing tables, shift rotations, KPI reporting, and training staff to deliver exceptional VIP experiences in the Private Blackjack studio.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Collaborate with the Shift Manager on duty to address immediate staff difficulties and ensure efficient operations.
•Coordinate operations and activities within and between departments, working closely with other Floor Supervisors.
•Handle VIP players' special requests and ensure smooth procedures throughout the process, provide support to customers and staff as needed.
•Open and close tables according to the rotation schedule and customer requests.
•Maintain regular communication with Studio Management, reporting issues, customer feedback, and daily KPI reporting.

Key Requirements

•Minimum of 1 year of experience within the gambling industry or customer support knowledge on the operator side or online customer support.
•Fluent in English, both verbal and written, with professional communication with staff and VIP players.
•Proficiency in using computer systems and software relevant to gaming operations (Microsoft Office, Windows, Remote Desktop, Teams Ecosystem, VNC).
•Outstanding organizational skills with attention to detail and ability to coordinate multiple tasks in a fast-paced setting.
•Strong problem-solving abilities and proactive approach to resolving operational challenges and addressing customer concerns.

Experience:1+ yearsGamblingCasinoHospitality

Skills:LeadershipCommunicationProblem-solvingCustomer serviceMentoring

Languages:English

Tech Stack:Microsoft OfficeWindowsRemote DesktopTeamsVNC

Company Brief

Arrise

Arrise provides a cloud platform that helps property owners, facilities teams and compliance managers centralize building safety, maintenance and regulatory documentation, automate inspections and workflows, and streamline reporting to reduce risk and ensure operational compliance.

Industry: Facility Management

Website

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Arrise

3 months ago

VIP Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Collaborate with the Shift Manager on duty to address immediate staff difficulties and ensure efficient operations.
•Coordinate operations and activities within and between departments, working closely with other Floor Supervisors.
•Handle VIP players' special requests and ensure smooth procedures throughout the process, provide support to customers and staff as needed.
•Open and close tables according to the rotation schedule and customer requests.
•Maintain regular communication with Studio Management, reporting issues, customer feedback, and daily KPI reporting.

Key Requirements

•Minimum of 1 year of experience within the gambling industry or customer support knowledge on the operator side or online customer support.
•Fluent in English, both verbal and written, with professional communication with staff and VIP players.
•Proficiency in using computer systems and software relevant to gaming operations (Microsoft Office, Windows, Remote Desktop, Teams Ecosystem, VNC).
•Outstanding organizational skills with attention to detail and ability to coordinate multiple tasks in a fast-paced setting.
•Strong problem-solving abilities and proactive approach to resolving operational challenges and addressing customer concerns.

Experience:1+ yearsGamblingCasinoHospitality

Skills:LeadershipCommunicationProblem-solvingCustomer serviceMentoring

Languages:English

Tech Stack:Microsoft OfficeWindowsRemote DesktopTeamsVNC

Company Brief

Arrise

Industry: Facility Management

Website