Principal Customer Success Manager

People.ai
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Strategic advisory","Analytical storytelling","Consultative mindset","Customer advocacy","Risk mitigation"]

Serve as a trusted advisor to enterprise customers’ Sales, Marketing, and Operations leaders, maximizing investment through measurable business outcomes. Own the full customer lifecycle—from onboarding and adoption to renewals and growth—managing a $5M+ book of business. Drive adoption milestones, partner cross-functionally across Sales, Services, Product, and Engineering, develop account champions, and provide data-driven insights that influence roadmap direction.

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FursaFursa
People.ai
People.ai
2 months ago

Principal Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to enterprise customers’ Sales, Marketing, and Operations leaders, maximizing investment through measurable business outcomes. Own the full customer lifecycle—from onboarding and adoption to renewals and growth—managing a $5M+ book of business. Drive adoption milestones, partner cross-functionally across Sales, Services, Product, and Engineering, develop account champions, and provide data-driven insights that influence roadmap direction.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and execute strategic customer success plans with clear business objectives and ROI metrics.
  • •Own the customer lifecycle from onboarding and adoption through renewals and growth.
  • •Identify adoption milestones and align customer workflows using data-driven insights.
  • •Partner with Sales, Services, Product, and Marketing to enable cross-functional adoption.
  • •Drive renewals and customer growth, develop account champions, and provide product feedback to influence the roadmap.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •7-10+ years in Customer Success, Account Management, or Consulting at a SaaS/agency/consulting firm.
  • •Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders.
  • •Deep understanding of Sales, Marketing, and Revenue Operations workflows.
  • •Strong experience in customer engagement, renewals, and expansion planning.
  • •Proficiency in Salesforce, AI-driven sales tools, and data analytics (plus ability to travel 15%).
Experience:7+ yearsSaaSEnterpriseConsulting
Skills:Strategic advisoryAnalytical storytellingConsultative mindsetCustomer advocacyRisk mitigation
Tech Stack:SalesforceAI-driven sales toolsData analytics

Company Brief

People.ai
Provides a revenue intelligence platform that uses AI to capture and analyze CRM, communication, and activity data to help sales and revenue teams improve pipeline, forecasting, and productivity across enterprise organizations.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn