People.ai

2 weeks ago

Lead Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to enterprise customers’ Sales, Marketing, and Operations leaders, maximizing investment through measurable business outcomes. Own the full customer lifecycle—from onboarding and adoption to renewals and growth—managing a $5M+ book of business. Drive adoption milestones, partner cross-functionally across Sales, Services, Product, and Engineering, develop account champions, and provide data-driven insights that influence roadmap direction.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and execute strategic customer success plans with clear business objectives and ROI metrics.
•Own the customer lifecycle from onboarding and adoption through renewals and growth.
•Identify adoption milestones and align customer workflows using data-driven insights.
•Partner with Sales, Services, Product, and Marketing to enable cross-functional adoption.
•Drive renewals and customer growth, develop account champions, and provide product feedback to influence the roadmap.

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•7-10+ years in Customer Success, Account Management, or Consulting at a SaaS/agency/consulting firm.
•Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders.
•Deep understanding of Sales, Marketing, and Revenue Operations workflows.
•Strong experience in customer engagement, renewals, and expansion planning.
•Proficiency in Salesforce, AI-driven sales tools, and data analytics (plus ability to travel 15%).

Experience:7+ yearsSaaSEnterpriseConsulting

Skills:Strategic advisoryAnalytical storytellingConsultative mindsetCustomer advocacyRisk mitigation

Tech Stack:SalesforceAI-driven sales toolsData analytics

Company Brief

People.ai

Provides a revenue intelligence platform that uses AI to capture and analyze CRM, communication, and activity data to help sales and revenue teams improve pipeline, forecasting, and productivity across enterprise organizations.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn

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People.ai

2 weeks ago

Lead Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and execute strategic customer success plans with clear business objectives and ROI metrics.
•Own the customer lifecycle from onboarding and adoption through renewals and growth.
•Identify adoption milestones and align customer workflows using data-driven insights.
•Partner with Sales, Services, Product, and Marketing to enable cross-functional adoption.
•Drive renewals and customer growth, develop account champions, and provide product feedback to influence the roadmap.

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•7-10+ years in Customer Success, Account Management, or Consulting at a SaaS/agency/consulting firm.
•Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders.
•Deep understanding of Sales, Marketing, and Revenue Operations workflows.
•Strong experience in customer engagement, renewals, and expansion planning.
•Proficiency in Salesforce, AI-driven sales tools, and data analytics (plus ability to travel 15%).

Experience:7+ yearsSaaSEnterpriseConsulting

Skills:Strategic advisoryAnalytical storytellingConsultative mindsetCustomer advocacyRisk mitigation

Tech Stack:SalesforceAI-driven sales toolsData analytics

Company Brief

People.ai

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn