Technical Customer Care Specialist I (Xtime)

AutoTrader.com
Burlington, Atlanta
Workplace: RemoteFull timeUSD 16.59 - 24.86 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Interpersonal skills","Attention to detail","Independent work"]

Provide technical customer support for Xtime by helping clients resolve application and product issues via phone, email, and chat. Handle routine questions about product usage, troubleshoot technical problems through to resolution, and log accurate case details in the CRM tool. You’ll work shift coverage including fixed Saturdays, maintain expert knowledge of relevant processes, and coordinate with product and service teams to address escalations and keep customers informed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
1 week ago

Technical Customer Care Specialist I (Xtime)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide technical customer support for Xtime by helping clients resolve application and product issues via phone, email, and chat. Handle routine questions about product usage, troubleshoot technical problems through to resolution, and log accurate case details in the CRM tool. You’ll work shift coverage including fixed Saturdays, maintain expert knowledge of relevant processes, and coordinate with product and service teams to address escalations and keep customers informed.
Location: Burlington, Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve application and product issues for clients via phone, email, chat, and other electronic methods
  • •Answer routine customer questions related to Xtime product usage
  • •Provide technical support for Cox Automotive suite issues through resolution
  • •Maintain expert-level knowledge of line-of-business processes and procedures
  • •Accurately log customer information in the CRM tool and follow up to keep customers updated

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High School Diploma/GED
  • •Generally less than 2 years of experience
  • •Ability to troubleshoot and document issues related to system performance and functionality
  • •Excellent verbal and written communication skills
  • •Strong problem-solving/troubleshooting and interpersonal skills, with attention to detail
Experience:Automotive
Education:High School
Skills:CommunicationProblem-solvingInterpersonal skillsAttention to detailIndependent work
Tech Stack:SalesforceCRMGenesys Pure CloudXtimeCox Automotive suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn