Customer Specialist Part Time

CarMax
Philadelphia
Workplace: OnsitePart timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer focus","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience by guiding customers through the used car buying and selling process. Facilitate appraisals and test drives, assess vehicle condition and document findings, and manage inventory check-in and scanning. Handle paperwork, payments, and administrative tasks, and coordinate service appointments by reviewing repair order invoices for accuracy. Ensure a clean, compliant workspace while collaborating across teams for a seamless customer journey.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience by guiding customers through the used car buying and selling process. Facilitate appraisals and test drives, assess vehicle condition and document findings, and manage inventory check-in and scanning. Handle paperwork, payments, and administrative tasks, and coordinate service appointments by reviewing repair order invoices for accuracy. Ensure a clean, compliant workspace while collaborating across teams for a seamless customer journey.
Location: Philadelphia
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, document appraisal details, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards and handle administrative paperwork tasks.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while following EH&S requirements.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Strong communication skills and the ability to represent CarMax and its products confidently.
  • •Build lasting customer relationships and create win-win solutions while balancing customer needs with business goals.
  • •Integrity, respect, and teamwork in a fast-paced environment while following processes accurately.
  • •Manage multiple tasks with attention to detail and meet deadlines.
  • •High School Diploma or equivalent, a valid driver’s license, and ability to lift up to 25 lbs.
Education:High School
Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn