NTT

2 days ago

Customer Care Senior Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers as a Digital Customer Service Representative, delivering exceptional service through accurate issue assessment, inquiry and complaint handling, and sound solution recommendations. Handle complex and sensitive customer interactions in a highly informed, responsible manner, complete required documentation and call-history data, and stay up to date on program and product information. Maintain confidentiality and follow data-use legislation and service guidelines.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver first-class service by assessing customer needs and recommending appropriate solutions.
•Respond to inquiries and complaints with due attention to customer care and a professional approach.
•Handle complex customer inquiries/complaints accurately using provided resources.
•Complete interaction documentation and update call history; send messages to third parties or initiate fulfillment as required.
•Remain current on program and product information through continuous learning while maintaining strict confidentiality and adhering to data-use legislation and service guidelines.

Key Requirements

•Strong passion for customer satisfaction and prior customer service experience (an asset).
•English proficiency.
•Strong oral and written communication skills, including typing, spelling, and grammar.
•Advanced knowledge of PCs and familiarity with system navigation.
•Ability to work all required shifts and resolve complex, sensitive customer complaints in line with company policies and procedures.

Skills:CommunicationTyping accuracyProblem-solvingEmpathyConfidentialityTactfulnessTeam collaboration

Languages:English

Tech Stack:PCsSystem navigation

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT