Venue Guest Services Supervisor - Hollywood Palladium

Live Nation Entertainment
United States
Workplace: OnsiteFull timeUSD 20 - 25 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Problem-solving","Communication","Judgment","Tact","Teamwork"]

Supervise and coordinate the Guest Services team at The Hollywood Palladium, ensuring exceptional guest experiences by greeting guests, handling inquiries and complaints, and responding to issues during events. Lead and train staff on event-specific details, manage staffing and schedules, and oversee productivity and work assignments each shift. Support compliance with venue policies and safety regulations, assist with breaks, and help with end-of-show closeout and coaching to improve guest experience.

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Live Nation Entertainment
Live Nation Entertainment
4 days ago

Venue Guest Services Supervisor - Hollywood Palladium

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Supervise and coordinate the Guest Services team at The Hollywood Palladium, ensuring exceptional guest experiences by greeting guests, handling inquiries and complaints, and responding to issues during events. Lead and train staff on event-specific details, manage staffing and schedules, and oversee productivity and work assignments each shift. Support compliance with venue policies and safety regulations, assist with breaks, and help with end-of-show closeout and coaching to improve guest experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Direct and supervise Guest Services staff and other employees performing similar services as directed.
  • •Provide exceptional guest service by greeting guests, assisting with inquiries, and responding to complaints.
  • •Lead and train staff on event-specific details and assist in staffing positions to keep teams informed.
  • •Assist management with compliance to venue policies and procedures, including safety regulations.
  • •Oversee productivity and work assignments, communicate assignment status/challenges to the designated Manager, and support end-of-show closeout tasks.

Pay and Benefits

Salary: USD 20 - 25 hourly

Key Requirements

  • •At least 2 years in guest services, customer service and/or communications.
  • •Creative thinker and problem solver for handling guest inquiries and complaints.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Strong judgment, tact, and empathy to manage guest interactions professionally.
  • •Ability to meet physical demands including constant walking/climbing stairs and lifting/carrying 50 lbs+.
Experience:2+ years
Skills:Problem-solvingCommunicationJudgmentTactTeamwork

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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