Logistics Specialist

Openlane
Winnipeg
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 1-3 yearsEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Communication","Attention to detail","Dispute resolution"]

Develop and maintain customer service skills while supporting transportation operations. Serve as a point of contact for transportation needs, confirm shipment details, verify vehicle locations and delivery addresses, and run aging reports to follow up with sellers and buyers. Provide prompt, courteous support across phone, text, and email, resolve customer complaints, assist with OPENLANE systems, and report transportation activity to local and corporate management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Openlane
Openlane
4 days ago

Logistics Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Develop and maintain customer service skills while supporting transportation operations. Serve as a point of contact for transportation needs, confirm shipment details, verify vehicle locations and delivery addresses, and run aging reports to follow up with sellers and buyers. Provide prompt, courteous support across phone, text, and email, resolve customer complaints, assist with OPENLANE systems, and report transportation activity to local and corporate management.
Location: Winnipeg
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Entry level

Key Responsibilities

  • •Act as the point of contact for transportation and provide prompt, efficient, courteous attention to customers
  • •Assist customers with confirming transportation needs and verify vehicle locations and delivery addresses prior to pickup
  • •Run aging reports and contact sellers and buyers regarding outstanding shipments
  • •Resolve customer complaints in a friendly, courteous manner and escalate serious complaints or incidences to the appropriate manager
  • •Assist customers with understanding OPENLANE systems, follow directives and schedules, maintain communication with management, and report transportation department activity

Pay and Benefits

Perks:Health InsuranceDentalVision401kRrsp

Key Requirements

  • •High school diploma or equivalent
  • •1-3 years of related experience in a logistics or dispatching role
  • •Comfort using Google Suite and other tech tools/procedures to complete daily workload
  • •Excellent interpersonal, negotiation, and communication skills with strong attention to detail
  • •Ability to stay calm and diplomatic while resolving disputes
Experience:1-3 years
Education:High School
Skills:Customer serviceInterpersonal skillsCommunicationAttention to detailDispute resolution
Tech Stack:Google SuitePhoneTextEmailAMSVTrace

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn