Customer Service Advisor

Aon
Sheffield
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Active listening","Communication","Proactive problem-solving","Attention to detail","Quality focus"]

Serve as the first point of contact for customers with day-to-day pension questions, handling inbound telephone and written queries. Provide accurate, easy-to-understand information from customer and knowledge databases, process personal information updates with attention to detail, and prepare and send written pension information. Guide customers through documentation and forms while setting clear expectations and explaining processes in a professional, supportive manner. Work on-site weekly as part of a hybrid model with coaching and team support.

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FursaFursa
Aon
Aon
3 days ago

Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve as the first point of contact for customers with day-to-day pension questions, handling inbound telephone and written queries. Provide accurate, easy-to-understand information from customer and knowledge databases, process personal information updates with attention to detail, and prepare and send written pension information. Guide customers through documentation and forms while setting clear expectations and explaining processes in a professional, supportive manner. Work on-site weekly as part of a hybrid model with coaching and team support.
Location: Sheffield
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers with day-to-day pension questions.
  • •Deliver excellent customer experience through inbound telephone and written queries.
  • •Provide accurate, easy-to-understand information from customer and knowledge databases.
  • •Process updates to personal information with strong attention to detail and prepare/send written pension information.
  • •Guide customers through documentation and forms, setting expectations and explaining processes professionally; work on-site weekly within the hybrid model.

Key Requirements

  • •Experience in a customer service-focused role with direct customer contact (in person or by telephone).
  • •Active listening and strong communication skills.
  • •Proactive approach to resolve customer queries efficiently and effectively.
  • •Excellent attention to detail and commitment to ongoing quality.
  • •Good understanding of Microsoft applications.
Skills:Active listeningCommunicationProactive problem-solvingAttention to detailQuality focus
Languages:English
Tech Stack:Microsoft applications

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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