Customer Service Representative

Southwest Accessory Group
United States
Workplace: OnsiteFull timeUSD 18 - 25 hourlyFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Communication","Problem-solving","Conflict resolution","Interpersonal skills","Customer-focused"]

Serve as the primary point of contact for customers by phone, email, and chat. Respond promptly with accurate information, troubleshoot and resolve issues, and escalate complex problems when needed. Maintain detailed customer records, build strong customer relationships through clear communication, and collaborate with internal teams to improve service processes. Stay current on company products, services, and policies. Work day shift on-site.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Southwest Accessory Group
Southwest Accessory Group
1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the primary point of contact for customers by phone, email, and chat. Respond promptly with accurate information, troubleshoot and resolve issues, and escalate complex problems when needed. Maintain detailed customer records, build strong customer relationships through clear communication, and collaborate with internal teams to improve service processes. Stay current on company products, services, and policies. Work day shift on-site.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for customers via phone and/or email.
  • •Respond promptly and professionally to customer inquiries with accurate information and assistance.
  • •Troubleshoot and resolve customer issues efficiently to ensure a positive customer experience.
  • •Escalate complex issues to appropriate departments when necessary for resolution.
  • •Maintain detailed records of customer interactions, feedback, and resolutions in the system.

Pay and Benefits

Salary: USD 18 - 25 hourly
Perks:Paid Holidays401kHealth InsuranceDentalVisionLife InsuranceDisability InsuranceSupplemental PlansPaid LeaveSick Time

Key Requirements

  • •High school diploma (post-secondary education preferred).
  • •0–2 years of customer service or related experience (entry-level acceptable).
  • •Strong verbal and written communication skills.
  • •Ability to troubleshoot and resolve issues, with basic problem-solving and conflict-resolution skills.
  • •Comfortable using customer service software/CRM tools and Microsoft Office.
Experience:0Customer service
Education:High School
Skills:CommunicationProblem-solvingConflict resolutionInterpersonal skillsCustomer-focused
Tech Stack:CRMMicrosoft Office

Company Brief

Southwest Accessory Group
Designs, manufactures, and supplies aftermarket automotive accessories and related components for trucks and specialty vehicles, serving distributors, dealerships, and retail customers across regional markets.
Industry: Automotive
Website