Client Success Manager

Distro
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Time management","Problem-solving","Analytical thinking"]

Manage a portfolio of clients across the full post-implementation lifecycle, driving satisfaction, retention, and product adoption. Own onboarding through offboarding, lead business reviews using NPS and KPIs, and monitor client health to proactively address risks. Serve as the primary escalation point, collaborate with internal teams to resolve complex issues, and partner with Sales on upsell and expansion opportunities. Onsite work in Chandler, with occasional domestic travel.

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FursaFursa
Distro
Distro
4 days ago

Client Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage a portfolio of clients across the full post-implementation lifecycle, driving satisfaction, retention, and product adoption. Own onboarding through offboarding, lead business reviews using NPS and KPIs, and monitor client health to proactively address risks. Serve as the primary escalation point, collaborate with internal teams to resolve complex issues, and partner with Sales on upsell and expansion opportunities. Onsite work in Chandler, with occasional domestic travel.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of clients and execute strategies that enhance client experience and satisfaction (including retention, NPS, and product adoption).
  • •Oversee the full client lifecycle from post-implementation onboarding through offboarding, ensuring seamless transitions and continued satisfaction.
  • •Conduct regular business reviews to illustrate business value using clear metrics and proof points.
  • •Onboard new accounts and users, articulate product value frameworks, and drive adoption throughout the client lifecycle.
  • •Serve as an escalation point, monitor client health via KPIs, create action plans for at-risk clients, and coordinate with internal teams to resolve complex issues.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree required or 2–5 years of experience in a consultative, multi-client account management role within HCM disciplines or a SaaS organization.
  • •In-depth knowledge of customer service best practices to deliver high-quality support across channels.
  • •Demonstrated ability to manage multiple tasks simultaneously with strong attention to detail and accuracy.
  • •Advanced problem-solving and analytical skills to resolve issues efficiently and accurately, including strong decision-making.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:2-5 yearsSaaSHCM
Education:Bachelor's
Skills:CommunicationInterpersonal skillsTime managementProblem-solvingAnalytical thinking
Tech Stack:Microsoft OfficeOutlookMicrosoft TeamsExcelPowerPointCRM

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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