Store Manager, Mitsui Klia (SELANGOR, 10, MY, 64000)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Communication","Analytical thinking","Customer service","Team development"]

Lead daily store operations for the Crocs retail team, driving exceptional consumer experience through the C.H.A.R.M service model and by surpassing key performance metrics for sales and service. Oversee visual merchandising, product flow, replenishment, and operational standards while fostering an inclusive environment and developing store talent. Use analytical thinking and reporting to identify opportunities, manage POS and stock processes, ensure asset protection and compliance, and support other store departments as needed.

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FursaFursa
Crocs Inc.
Crocs Inc.
2 days ago

Store Manager, Mitsui Klia (SELANGOR, 10, MY, 64000)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead daily store operations for the Crocs retail team, driving exceptional consumer experience through the C.H.A.R.M service model and by surpassing key performance metrics for sales and service. Oversee visual merchandising, product flow, replenishment, and operational standards while fostering an inclusive environment and developing store talent. Use analytical thinking and reporting to identify opportunities, manage POS and stock processes, ensure asset protection and compliance, and support other store departments as needed.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using the C.H.A.R.M service model and lead the store team in meeting performance metrics for sales and consumer service.
  • •Oversee visual presentation, product flow, replenishment, and operational standards across the store.
  • •Use analytical thinking and company reporting to find store opportunities and enable strategic decisions for the team.
  • •Coordinate daily activities by delegating, prioritizing, meeting store deadlines, and ensuring effective follow-up.
  • •Manage core retail operations including POS system use, stock replenishment, seasonal pricing and markdown support, loyalty program promotion, and cleanliness/recovery standards.

Key Requirements

  • •At least STPM / A Level / Diploma / Advanced Diploma or above (preferred).
  • •Minimum 5 years of total retail experience, preferably with previous Store Manager experience.
  • •Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Professional working proficiency in English (proficiency in other languages is an advantage).
  • •Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel, and Email, and ability to operate a retail Point of Sale (POS) system.
Experience:5+ yearsRetail
Skills:LeadershipCommunicationAnalytical thinkingCustomer serviceTeam development
Languages:English
Tech Stack:Microsoft WordPowerPointExcelEmailPoint of Sale (POS)

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Crosliteâ„¢ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn