Customer Technical Services Analyst II-1

Mastercard
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer service","Teamwork","Adaptability"]

Provide high-quality technical customer service to Mastercard’s B2B and B2E clients, resolving product and service inquiries, and ensuring satisfaction and retention. Serve as a technical resource for troubleshooting, contribute to process improvements, manage small projects, and support Mandarin-speaking customers in a 24/7 environment, while expanding knowledge of Mastercard’s product lines.

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FursaFursa
Mastercard
Mastercard
2 months ago

Customer Technical Services Analyst II-1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide high-quality technical customer service to Mastercard’s B2B and B2E clients, resolving product and service inquiries, and ensuring satisfaction and retention. Serve as a technical resource for troubleshooting, contribute to process improvements, manage small projects, and support Mandarin-speaking customers in a 24/7 environment, while expanding knowledge of Mastercard’s product lines.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide high level technical customer service and support to B2B/B2E clients per Mastercard policies
  • •Analyze, support, and troubleshoot customer technical inquiries and offer alternate solutions
  • •Contribute to testing efforts to identify opportunities for improvements with customer feedback in mind
  • •Implement process improvements to enhance service delivery and minimize inefficiencies
  • •Lead or contribute to small projects within a discipline while guiding less experienced teammates

Key Requirements

  • •Experience troubleshooting and resolving routine customer inquiries with high quality resolutions
  • •Experience assisting on process improvement initiatives according to standard procedures
  • •Experience delivering technical resolutions in a timely manner
  • •Proficiency in Mandarin is essential for this role
  • •Ability to work in a 24/7 environment
Experience:PaymentsFinancial services
Skills:CommunicationProblem-solvingCustomer serviceTeamworkAdaptability
Languages:Mandarin

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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