Customer Service Travel Helpdesk (Brisbane, QLD, AU, 4000)

Allianz
Brisbane
Full timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Problem-solving","Analytical thinking","Self-management","Communication","Interpersonal skills","Empathy","Customer focus","Teamwork","Cross-cultural communication","Calm under pressure"]

Join Allianz Partners’ Travel Helpdesk team to deliver exceptional phone-based customer service. You’ll manage inbound and outbound calls, resolve travel-related enquiries accurately and promptly, verify eligibility, and handle complex complaints with appropriate escalation. Maintain clear call notes and incident records, promote customer satisfaction, and work toward individual and team KPIs. You’ll also participate in ongoing training, coaching, and continuous improvement initiatives within a supportive environment.

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FursaFursa
Allianz
Allianz
2 days ago

Customer Service Travel Helpdesk (Brisbane, QLD, AU, 4000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Join Allianz Partners’ Travel Helpdesk team to deliver exceptional phone-based customer service. You’ll manage inbound and outbound calls, resolve travel-related enquiries accurately and promptly, verify eligibility, and handle complex complaints with appropriate escalation. Maintain clear call notes and incident records, promote customer satisfaction, and work toward individual and team KPIs. You’ll also participate in ongoing training, coaching, and continuous improvement initiatives within a supportive environment.
Location: Brisbane
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service across phone-based interactions.
  • •Understand customer needs and provide timely, accurate resolutions.
  • •Handle complex enquiries and complaints, escalating where required.
  • •Provide clear and consistent information on products, services, and entitlements, including verifying customer eligibility.
  • •Maintain accurate call notes and incident records and support KPIs and continuous improvement initiatives.

Key Requirements

  • •Completion of Year 12 (or equivalent).
  • •Certificate III/IV in Telecommunications (advantageous).
  • •Commitment to ongoing learning and development.
  • •Basic to intermediate Microsoft Office skills (Outlook, Word, Excel).
  • •Good typing and computer literacy skills.
Education:High School
Skills:Problem-solvingAnalytical thinkingSelf-managementCommunicationInterpersonal skillsEmpathyCustomer focusTeamworkCross-cultural communicationCalm under pressure
Tech Stack:Microsoft OfficeOutlookWordExcel

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn