Policy Management Officer (French Speakers) (Cairo, EG)

Allianz
Cairo
Full timeFunction: Government Affairs & Public PolicySkills: ["Communication","Attention to detail","Time management","Team player","Ability to work under pressure"]

Manage a portfolio of corporate client policies in a fast-paced environment, acting as the main point of contact for group schemes, sales managers, and brokers. Respond to customer requests via email within defined SLA targets, handling high daily volumes and coordinating policy administration and contract renewals. Ensure messages are clear and complete, follow compliance procedures (anti-corruption, fraud, complaints, data protection), and work effectively with internal teams while using AI-enabled tools responsibly.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
1 day ago

Policy Management Officer (French Speakers) (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 37 minutes agoStatus: Live

Job Summary

Manage a portfolio of corporate client policies in a fast-paced environment, acting as the main point of contact for group schemes, sales managers, and brokers. Respond to customer requests via email within defined SLA targets, handling high daily volumes and coordinating policy administration and contract renewals. Ensure messages are clear and complete, follow compliance procedures (anti-corruption, fraud, complaints, data protection), and work effectively with internal teams while using AI-enabled tools responsibly.
Location: Cairo
Employment Type: Full time · Permanent
Job Function: Government Affairs & Public Policy

Key Responsibilities

  • •Act as the main point of contact for assigned group schemes, sales managers, and brokers.
  • •Administer policy management for small, medium, and large corporate clients.
  • •Respond to external and internal client requests via email within 24-hour SLA targets and process 40+ emails per day.
  • •Follow department and company procedures for anti-corruption and fraud, complaints handling, and data protection.
  • •Achieve first-time resolution when communicating via email or phone and build professional relationships with internal and external contacts.

Key Requirements

  • •French speakers only.
  • •Administrative experience in a customer-focused role.
  • •Strong knowledge of Microsoft Office (Word & Excel).
  • •Experience working under pressure with tight deadlines, with high attention to detail.
  • •Strong verbal and written communication plus flexibility to prioritize workload.
Skills:CommunicationAttention to detailTime managementTeam playerAbility to work under pressure
Languages:French
Tech Stack:Microsoft OfficeWordExcelEmailAIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn