Customer Care Specialist (Full Time)

Lucid Motors
United States
Workplace: HybridFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer-first","Communication","Empathy","Critical thinking","Attention to detail"]

Assist Lucid vehicle owners with technical support for vehicle hardware and software through phone, email, SMS, and chat. Own customer concerns and drive timely resolutions, while maintaining the knowledge base with tech tips and troubleshooting guidance. Evaluate troubleshooting compatibility, test system functionality, and recommend process improvements. Work with internal teams, ensure data privacy and accuracy, and maintain customer relationships through product expertise and emotional intelligence.

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Lucid Motors
Lucid Motors
2 weeks ago

Customer Care Specialist (Full Time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Assist Lucid vehicle owners with technical support for vehicle hardware and software through phone, email, SMS, and chat. Own customer concerns and drive timely resolutions, while maintaining the knowledge base with tech tips and troubleshooting guidance. Evaluate troubleshooting compatibility, test system functionality, and recommend process improvements. Work with internal teams, ensure data privacy and accuracy, and maintain customer relationships through product expertise and emotional intelligence.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer support cases by providing technical assistance via phone, email, SMS, and chat.
  • •Respond to customer concerns with urgency and ownership to resolve technical issues.
  • •Update the knowledge base by creating, editing, and posting tech tips and troubleshooting guidance.
  • •Evaluate troubleshooting processes and assess compatibility between new/updated technology and existing systems.
  • •Test system functionality and review proposed process changes with recommendations, while maintaining data integrity and privacy.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid Leave401k

Key Requirements

  • •2+ years of experience in technical support and troubleshooting.
  • •Availability to work weekends and flexible schedules to support customers 365 days of the year.
  • •Full-time attendance during 3-week training is mandatory.
  • •High school Diploma or GED required.
  • •Strong communication, technical comprehension, and detail-oriented, precise work habits.
Experience:2+ yearsTechnical supportAutomotiveElectric vehicles
Education:High School
Skills:Customer-firstCommunicationEmpathyCritical thinkingAttention to detail
Languages:Canadian FrenchSpanish
Tech Stack:MS OfficeOutlookCRMMac OS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn