Technical Curriculum Developer

Freshworks
Boston
Workplace: HybridFull timeUSD 110,000 - 142,000 annuallyFunction: Education & TrainingExperience: 5-8 yearsSkills: ["Technical writing","Communication","Project management","Stakeholder management","Collaboration"]

Create engaging technical learning experiences for Partner Solution Engineers, Professional Services, and other customer-facing technical roles within the Revenue Enablement team. Design and develop eLearning, certifications, assessments, simulations, videos, job aids, and learning paths. Collaborate with technical SMEs and cross-functional partners to translate complex product concepts into clear, scalable content, measure learning effectiveness, and continuously improve based on assessments and business outcomes.

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Freshworks
Freshworks
2 days ago

Technical Curriculum Developer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Create engaging technical learning experiences for Partner Solution Engineers, Professional Services, and other customer-facing technical roles within the Revenue Enablement team. Design and develop eLearning, certifications, assessments, simulations, videos, job aids, and learning paths. Collaborate with technical SMEs and cross-functional partners to translate complex product concepts into clear, scalable content, measure learning effectiveness, and continuously improve based on assessments and business outcomes.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design and develop technical learning experiences (eLearning, certifications, assessments, simulations, videos, job aids, learning paths) for technical audiences
  • •Create polished, professional multimedia learning content using text, video, audio, animations, interactions, and Articulate 360 (Storyline & Rise)
  • •Partner with Solution Engineering, Professional Services, Product, Product Marketing, and technical SMEs to translate complex technical concepts into learning experiences
  • •Assess learning needs and define course scope, learning objectives, content structure, and assessments based on stakeholder requirements
  • •Build and maintain technical certifications/readiness programs and measure learning effectiveness to continuously improve content

Pay and Benefits

Salary: USD 110,000 - 142,000 annually
Equity and Bonus:Equity
Perks:DentalHealth InsuranceVisionDisability InsuranceLife InsuranceEquityPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendAdoption LeaveParental Leave

Key Requirements

  • •5-8 years designing technical curriculum, digital learning experiences, or enablement programs in a SaaS or technology environment
  • •Experience creating polished multimedia learning content (eLearning, video, audio, interactive experiences)
  • •Strong learning design skills to define course scope, learning objectives, content structure, and assessments
  • •Experience designing learning for technical audiences such as Solution Engineering, Professional Services, Partner Enablement, Customer Education, Customer Success, or similar teams
  • •Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
Experience:5-8 yearsSaaSTechnologyEnablementCustomer-facing technical teams
Skills:Technical writingCommunicationProject managementStakeholder managementCollaboration
Languages:English
Tech Stack:Articulate 360StorylineRiseTextVideoAudioAnimationsInteractionsSimulationsELearningMultimediaAI-powered learning tools

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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