NTT

5 days ago

Helpdesk Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide live monitoring, reporting, and workflow allocation for service delivery, performing quality analysis and delivering management information presentations. Serve as a coach and escalation point for less experienced colleagues while providing technical guidance for identifying, prioritizing, and resolving problems. Act as a liaison between customers and internal departments to ensure online system issues are resolved accurately and in a timely manner, including hybrid/remote IT support.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Perform live dashboard monitoring, reporting, and workflow allocation.
•Conduct quality analysis on agreed aspects of service delivery.
•Analyze service delivery components and deliver trending and in-depth insights.
•Create and present management information for service delivery.
•Serve as an escalation point and provide technical guidance while coordinating with customers and internal departments to resolve online system problems accurately and on time.

Key Requirements

•Ideally a university education, preferably a technical degree, or Microsoft certifications.
•Awareness of Microsoft operating systems and hybrid (office and remote) administration.
•Experience providing hybrid (office and remote) IT support is an advantage.
•Good reporting abilities and the ability to analyze and solve problems using troubleshooting skills.
•Excellent communication and customer service skills, with fluency in English.

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTroubleshootingCoaching

Certifications:Microsoft certifications

Languages:English

Tech Stack:Microsoft Operating SystemsMicrosoft OfficeHybrid IT support

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT