Multi-Channel Customer Experience Agent

Serve as the first point of contact for customers, delivering a seamless omni-channel experience across phone and digital platforms. Handle routine to moderately complex inquiries, resolve issues, and escalate when needed while maintaining ownership and follow-up. Support customers with digital banking (mobile/online access, login and transaction errors), provide debit card assistance, and manage live chat and other digital contacts. Follow security protocols, document interactions in CRM, and work rotating shifts, weekends, and holidays as required.