Account Manager SMB Bulgaria

Delivery Hero
Bulgaria
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Problem-solving","Communication","Interpersonal skills","Project management","Organization"]

Own and grow relationships with Glovo’s Long Tail partners in Bulgaria by building scalable partner support and tools. Analyze partner performance metrics, drive marketing actions to improve visibility, and reduce churn for inactive partners. Create processes that make partners self-sufficient, run promos to grow the portfolio, and review communications for long-term engagement. Proactively raise product and UX requests to improve scalability and partner experience.

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FursaFursa
Delivery Hero
Delivery Hero
6 days ago

Account Manager SMB Bulgaria

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Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow relationships with Glovo’s Long Tail partners in Bulgaria by building scalable partner support and tools. Analyze partner performance metrics, drive marketing actions to improve visibility, and reduce churn for inactive partners. Create processes that make partners self-sufficient, run promos to grow the portfolio, and review communications for long-term engagement. Proactively raise product and UX requests to improve scalability and partner experience.
Location: Bulgaria
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain relationships with Long Tail partners in the Glovo Partners & Brands team, ensuring partner growth and improved user UX.
  • •Maintain partner support through scalable tools and initiatives to improve the overall partner experience.
  • •Analyze partner metrics and act on performance needs, including understanding motives of inactivity and churn and planning improvements.
  • •Drive partner portfolio growth via promos, marketing activations, menu performance, and selling positioning assets.
  • •Define scalable processes so partners become self-sufficient, review partner communications for engagement, and raise product requests to improve UX and scalability.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceMultisport CardRemote WorkParental LeaveTherapy

Key Requirements

  • •Minimum 2 years of experience in Account Management, preferably in Food Retail or a fast-paced environment such as startups, FMCG, retail, telecoms, advertising, or food-hospitality.
  • •At least 1 year working with exclusive partnerships with top accounts in the region, aligned with company goals.
  • •Strong commercial and analytical skills with problem-solving ability.
  • •Excellent communication and interpersonal skills.
  • •Good knowledge of Google Suite and/or MS Office (including Excel) and strong written and spoken Bulgarian & English.
Experience:Food retailFMCGRetailStartups
Education:
Skills:Problem-solvingCommunicationInterpersonal skillsProject managementOrganization
Languages:BulgarianEnglish
Tech Stack:Google SuiteMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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