Specialist Solution Engineer

Salesforce
São Paulo, Buenos Aires, Santiago, Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Evangelize","Startup mindset","Analytical thinking"]

Demonstrate and evangelize Agentforce IT Service within Salesforce’s Emerging Business Unit. Serve as a subject matter expert, articulating the value of the next-generation ITSM solution and how it integrates across the broader Salesforce portfolio. Help customers deliver conversational always-on support, automate end-to-end incident management, unify IT and HR services on one platform, and leverage a native CMDB for full visibility and faster resolution.

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FursaFursa
Salesforce
Salesforce
4 days ago

Specialist Solution Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Demonstrate and evangelize Agentforce IT Service within Salesforce’s Emerging Business Unit. Serve as a subject matter expert, articulating the value of the next-generation ITSM solution and how it integrates across the broader Salesforce portfolio. Help customers deliver conversational always-on support, automate end-to-end incident management, unify IT and HR services on one platform, and leverage a native CMDB for full visibility and faster resolution.
Location: São Paulo, Buenos Aires, Santiago, Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as a subject matter expert for Agentforce IT Service, explaining product value and differentiation.
  • •Support sales efforts by demonstrating and evangelizing conversational, workflow-driven ITSM capabilities.
  • •Advocate for customer outcomes including AI-driven triage, auto-creation of incidents, and intelligent routing.
  • •Promote unifying IT and HR service experiences on one Salesforce platform with shared workflows and analytics.
  • •Position Salesforce’s native CMDB for asset relationship visibility, health monitoring, and root-cause identification.

Key Requirements

  • •Portuguese, Spanish, and English speaking required.
  • •Operate as a subject matter expert, articulating the value of Agentforce IT Service and how it integrates within the broader Salesforce portfolio.
  • •Demonstrate and evangelize the Agentforce IT Service capabilities to drive sales.
  • •Communicate solution value in a fast-paced environment with a startup mindset.
  • •Help customers deliver conversational always-on support through Slack-based, natural conversation experiences.
Skills:CommunicationEvangelizeStartup mindsetAnalytical thinking
Languages:PortugueseSpanishEnglish
Tech Stack:SalesforceAgentforceAgentforce IT ServiceService CloudIT Service ManagementITSMSlackEinstein AIData CloudCMDBSalesforce portfolio

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor