Specialized Client Success Analyst

Serve as a primary technical point of contact for Acquirer partners and online/offline merchants, providing daily email and phone support and occasional face-to-face meetings. Assist clients with Value Added Products for digital/online payment services, educate them on tools and reports, and resolve escalations through cross-functional collaboration with global engineering teams. Monitor account performance, advocate product enhancements, and maintain deep product expertise through training and self-study.