Specialized Client Success Analyst

Visa
Japan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Client-focused","Troubleshooting","Problem-solving","Communication","Organizational skills"]

Serve as a primary technical point of contact for Acquirer partners and online/offline merchants, providing daily email and phone support and occasional face-to-face meetings. Assist clients with Value Added Products for digital/online payment services, educate them on tools and reports, and resolve escalations through cross-functional collaboration with global engineering teams. Monitor account performance, advocate product enhancements, and maintain deep product expertise through training and self-study.

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FursaFursa
Visa
Visa
2 months ago

Specialized Client Success Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a primary technical point of contact for Acquirer partners and online/offline merchants, providing daily email and phone support and occasional face-to-face meetings. Assist clients with Value Added Products for digital/online payment services, educate them on tools and reports, and resolve escalations through cross-functional collaboration with global engineering teams. Monitor account performance, advocate product enhancements, and maintain deep product expertise through training and self-study.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical point of contact for Acquirer partners, addressing technical challenges and payment system questions.
  • •Manage partner/merchant escalations until issues are resolved.
  • •Configure internal systems to enable effective processing for clients using Visa products and services.
  • •Collaborate with engineers and global technology experts to understand root causes and negotiate system fixes when necessary.
  • •Monitor accounts to ensure optimal transaction performance and advocate product enhancement requests with cross-functional teams.
Travel: Low travel

Key Requirements

  • •5+ years of experience in client services, customer support, or account management in financial services, payments, or the technology industry.
  • •Strong understanding of technical concepts and system requirements.
  • •Ability to translate complex technical topics into clear language for non-technical audiences.
  • •Excellent troubleshooting and debugging skills with a strong passion for problem-solving.
  • •Excellent written and verbal communication skills in both Japanese and English.
Experience:5+ yearsPaymentsFinancial services
Skills:Client-focusedTroubleshootingProblem-solvingCommunicationOrganizational skills
Languages:JapaneseEnglish
Tech Stack:JavaC/C++PerlHTMLXMLAI

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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