Client Service Representative

Aon
United States
Workplace: OnsiteFull timeUSD 50,000 - 60,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Analytical thinking","Problem-solving","Oral communication","Planning/organizing","Time management"]

Manage external and internal client service needs by using carrier web-based systems, handling customer inquiries professionally, and providing timely feedback on service issues. Collaborate with account managers to meet customer service expectations, accurately process group enrollment changes, and initiate file maintenance for client and employee data corrections. Support internal operations with administrative duties, maintaining internal databases, reception/telephone responsibilities, and executive secretarial services.

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FursaFursa
Aon
Aon
3 days ago

Client Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Manage external and internal client service needs by using carrier web-based systems, handling customer inquiries professionally, and providing timely feedback on service issues. Collaborate with account managers to meet customer service expectations, accurately process group enrollment changes, and initiate file maintenance for client and employee data corrections. Support internal operations with administrative duties, maintaining internal databases, reception/telephone responsibilities, and executive secretarial services.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Use carrier web-based systems to ensure seamless service operations.
  • •Provide detailed customer service by addressing questions/concerns and resolving issues professionally.
  • •Receive and accurately enter group enrollment changes, adds, and terminations.
  • •Maintain and correct client and client employee records by initiating file maintenance.
  • •Perform internal administrative and clerical support, including database updates and reception/telephone duties.

Pay and Benefits

Salary: USD 50,000 - 60,000 annually
Perks:Paid Leave401k

Key Requirements

  • •High school diploma or GED required.
  • •2 to 3 years of experience in a customer service environment, with benefits/insurance experience preferred.
  • •Strong customer orientation and ability to manage sensitive/confidential situations with poise, tact, and diplomacy.
  • •Proficiency with Microsoft Office and Outlook.
  • •Knowledge of secretarial and office administrative procedures, including operating standard office equipment.
Education:High School
Skills:Analytical thinkingProblem-solvingOral communicationPlanning/organizingTime management
Tech Stack:Microsoft OfficeOutlook

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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