Autodesk

1 month ago

Client Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Client Services Specialist at Autodesk providing frontline support to customers and partners, ensuring instant access to software and orders, troubleshooting access issues, delivering training, and acting as a policy expert. Hybrid-remote role linked to Singapore with APAC-Japan alignment; focus on multi-channel communication and cross-functional collaboration to ensure top-tier customer experience.

Location: Tokyo, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Ensure Autodesk customers have immediate access to all software products purchased, including troubleshooting back-office systems or using third party tools to identify root cause of access issues
•Communicate with customers/partners across multiple modalities (phone, chat, web/email)
•Respond to support needs and issues including order processing, product access, account sign-in, license fulfilment
•Provide information on Autodesk Account features and capabilities; conduct how-to sessions
•Serve as a subject matter expert regarding Autodesk policies, processes, and tools

Key Requirements

•Minimum 3+ years in Customer Facing or Client Services position
•Experience in a customer service environment
•Meet or exceed operational KPI
•Fluent in Japanese (speaking and writing) and English (speaking and writing); other languages an advantage
•Willingness to work varying shifts and OT as necessary to meet demands of business and customers

Experience:3+ yearsSoftware

Skills:CommunicationProblem-solvingCustomer serviceTeamworkAttention to detail

Languages:JapaneseEnglish

Tech Stack:Back-office systemsExternal toolsKnowledge base

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Client Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Tokyo, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Ensure Autodesk customers have immediate access to all software products purchased, including troubleshooting back-office systems or using third party tools to identify root cause of access issues
•Communicate with customers/partners across multiple modalities (phone, chat, web/email)
•Respond to support needs and issues including order processing, product access, account sign-in, license fulfilment
•Provide information on Autodesk Account features and capabilities; conduct how-to sessions
•Serve as a subject matter expert regarding Autodesk policies, processes, and tools

Key Requirements

•Minimum 3+ years in Customer Facing or Client Services position
•Experience in a customer service environment
•Meet or exceed operational KPI
•Fluent in Japanese (speaking and writing) and English (speaking and writing); other languages an advantage
•Willingness to work varying shifts and OT as necessary to meet demands of business and customers

Experience:3+ yearsSoftware

Skills:CommunicationProblem-solvingCustomer serviceTeamworkAttention to detail

Languages:JapaneseEnglish

Tech Stack:Back-office systemsExternal toolsKnowledge base

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor