Dimension Data

2 weeks ago

IT Support Engineer with Japanese and English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide onsite IT support for desktops, notebooks, and printers, including troubleshooting, parts replacement, system upgrades, deployments, and repairs. Serve as an escalation point, proactively identify end-user issues, and improve service delivery through technical feedback. You’ll respond to calls after normal business hours as instructed, travel per company policy (including overnight domestic trips), and support users with strong Japanese communication and Windows/Linux environment knowledge.

Location: Yokohama

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Troubleshoot and resolve issues for desktops, notebooks, and printers using advanced tools and technical knowledge.
•Perform parts replacement, basic deployment, system upgrades, and repairs for end-user devices.
•Identify potential issues that could adversely impact end-user experience and take corrective action.
•Provide technical feedback to improve overall service delivery; may act as a team lead at times and coach team members.
•Respond to calls after normal business hours per leader instructions and support scheduled installations.

Travel: High travel

Key Requirements

•Excellent Japanese communication skills (spoken, reading, and written).
•Proficiency in English (spoken, reading, and written) is preferred.
•Strong knowledge of Windows operating system environments.
•Knowledge of Linux/Unix operating systems may be required.
•A+ desktop or equivalent skill set; certifications for various hardware platforms may be required.

Experience:3-5 years

Education:Bachelor's

Skills:Client serviceTroubleshootingIndependent judgmentCommunication

Certifications:A+

Languages:JapaneseEnglish

Tech Stack:WindowsLinux/UnixDesktopsNotebooksPrinters

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

IT Support Engineer with Japanese and English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Yokohama

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Troubleshoot and resolve issues for desktops, notebooks, and printers using advanced tools and technical knowledge.
•Perform parts replacement, basic deployment, system upgrades, and repairs for end-user devices.
•Identify potential issues that could adversely impact end-user experience and take corrective action.
•Provide technical feedback to improve overall service delivery; may act as a team lead at times and coach team members.
•Respond to calls after normal business hours per leader instructions and support scheduled installations.

Travel: High travel

Key Requirements

•Excellent Japanese communication skills (spoken, reading, and written).
•Proficiency in English (spoken, reading, and written) is preferred.
•Strong knowledge of Windows operating system environments.
•Knowledge of Linux/Unix operating systems may be required.
•A+ desktop or equivalent skill set; certifications for various hardware platforms may be required.

Experience:3-5 years

Education:Bachelor's

Skills:Client serviceTroubleshootingIndependent judgmentCommunication

Certifications:A+

Languages:JapaneseEnglish

Tech Stack:WindowsLinux/UnixDesktopsNotebooksPrinters

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn