IT Help Desk Specialist

Qureos
Canada
Workplace: OnsiteFull timeUSD 20 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer-service orientation","Patience","Problem-solving","Communication","Analytical thinking"]

Provide first-line IT support for a school district, serving as the initial point of contact for help requests from teachers, students, and administrative staff via phone, email, and a ticketing system. Diagnose and resolve hardware and software issues for desktops, laptops, tablets, and peripherals. Install and maintain classroom and user technology, manage accounts (passwords, permissions, onboarding), document resolutions in a knowledge base, and escalate complex issues to senior IT personnel.

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FursaFursa
Qureos
Qureos
3 weeks ago

IT Help Desk Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide first-line IT support for a school district, serving as the initial point of contact for help requests from teachers, students, and administrative staff via phone, email, and a ticketing system. Diagnose and resolve hardware and software issues for desktops, laptops, tablets, and peripherals. Install and maintain classroom and user technology, manage accounts (passwords, permissions, onboarding), document resolutions in a knowledge base, and escalate complex issues to senior IT personnel.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the first point of contact for IT support requests via phone, email, or a ticketing system.
  • •Diagnose and resolve hardware and software issues for desktops, laptops, tablets, and peripherals.
  • •Install, configure, and maintain computer systems, applications, and classroom technology.
  • •Manage user accounts, including password resets, permissions, and onboarding.
  • •Log and document support interactions and resolutions; escalate complex issues as needed.

Pay and Benefits

Salary: USD 20 - 30 hourly

Key Requirements

  • •Proven experience in an IT help desk or technical support role.
  • •Strong working knowledge of Windows operating systems and Microsoft Office Suite; familiarity with macOS or Chrome OS is a plus.
  • •Hands-on experience troubleshooting PC hardware, printers, and common peripherals.
  • •Excellent problem-solving and analytical skills.
  • •Strong communication skills, with the ability to explain technical information to non-technical users.
Experience:EducationPublic sector
Skills:Customer-service orientationPatienceProblem-solvingCommunicationAnalytical thinking
Tech Stack:WindowsMicrosoft Office SuiteMacOSChrome OSTicketing systemPC hardwarePrintersInteractive whiteboardsProjectors

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn