Senior Technical Support Engineer - Cambridge, MA or Dallas, TX

Akamai Technologies
Cambridge, Dallas
Workplace: RemoteFull timeUSD 105,400 - 189,600 annuallyFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Customer orientation","Professional communication","Collaboration","Troubleshooting"]

Provide senior technical support to global enterprise customers by diagnosing and resolving product and platform issues. Learn and deepen expertise in network security, resolve customer cases, and maintain high customer satisfaction. Work remotely to support customers with occasional on-site presence in local Akamai offices. Troubleshoot and deploy software or networking equipment, communicate clearly with customers, and collaborate with internal teams.

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Akamai Technologies
Akamai Technologies
2 days ago

Senior Technical Support Engineer - Cambridge, MA or Dallas, TX

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide senior technical support to global enterprise customers by diagnosing and resolving product and platform issues. Learn and deepen expertise in network security, resolve customer cases, and maintain high customer satisfaction. Work remotely to support customers with occasional on-site presence in local Akamai offices. Troubleshoot and deploy software or networking equipment, communicate clearly with customers, and collaborate with internal teams.
Location: Cambridge, Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Learn and build in-depth experience in network security.
  • •Resolve customer support cases for worldwide enterprise customers.
  • •Ensure customer success and maintain high customer satisfaction across interactions.
  • •Work remotely to support customers, with occasional travel/on-site presence when needed.
  • •Use tools, processes, and knowledge to diagnose and resolve product, platform, and customer issues.
Travel: Low travel

Pay and Benefits

Salary: USD 105,400 - 189,600 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveSick TimeParental LeaveEspp

Key Requirements

  • •8 years of relevant experience and a Bachelor's degree in Computer Science or related field (or equivalent).
  • •Knowledge in two of the three areas: Operating System (Linux, Windows), Networking, or Virtualization.
  • •Mindset for high availability and strong customer responsiveness.
  • •Experience troubleshooting and deploying software or networking equipment.
  • •Ability to communicate professionally with customers and collaborate with internal stakeholders.
Experience:8+ yearsCybersecurityData centerEnterprise support
Education:Bachelor's in Computer Science
Skills:Customer orientationProfessional communicationCollaborationTroubleshooting
Tech Stack:LinuxWindowsNetworkingVirtualization

Eligibility

Nationality:US National
Security Clearance:Security clearance

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn